Front Desk Agent\ Hyatt Place \ Wilmington Riverfront

Hyatt Place- Riverfront Wilmington•Wilmington, DE

39d•Onsite

About The Position

The Front Desk Agent represents the hotel throughout each stage of a guest’s stay. The role handles reservations, registration, room assignments, payments, guest requests, and communication with hotel departments. The agent is expected to provide professional, courteous service, use suggestive selling to promote rooms and hotel services, and maintain a thorough knowledge of the property and ONIX HOSPITALITY portfolio. This is a full-time position working mid-shift/PM shifts at the Hyatt Place Wilmington Riverfront in Wilmington, Delaware.

Requirements

High school graduate or equivalent.
At least one year of previous hotel front desk experience; experience in a large-volume property is preferred.
Hotel computer experience.
Ability to type 30–35 words per minute.
Excellent verbal and written communication skills.

Nice To Haves

Previous hotel front desk experience in a large-volume property.

Responsibilities

Determine guests’ reservation status and length of stay.
Help guests complete registration cards and assign rooms, accommodating special requests whenever possible.
Verify payment methods and follow credit-checking procedures.
Record guest and room information in the appropriate front desk racks and communicate it to hotel personnel.
Work with housekeeping to keep room-status reports current and coordinate maintenance and repair requests.
Maintain guest-room key storage and supervise access to safe-deposit boxes.
Present options and alternatives to guests, offer assistance with choices, and use suggestive selling to promote rooms and hotel services.
Know the locations and types of available rooms and the property’s activities and services.
Use the reservation system to make, change, and cancel reservations; assist guests; and post charges to guest, master, house, and meeting-room accounts.
Post and file charges to guest, master, and house accounts.
Follow credit-card and cash-handling policies and procedures.
Follow procedures for issuing and closing safe-deposit boxes.
Communicate daily with reservation sales and use sales strategies to promote rooms and other hotel services.
Coordinate room-status updates with housekeeping, including check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinate guest-room maintenance with the engineering and maintenance division.
Follow safety and emergency procedures and accident-prevention policies.
During slow periods, help maintain the lobby and coffee stations and assist with breakfast.
Stay informed about daily operations and events and promptly report unusual occurrences to the Assistant General Manager or General Manager.
Develop thorough knowledge of property-specific brands and the ONIX HOSPITALITY portfolio.
Represent the property brand and ONIX HOSPITALITY professionally and courteously.
Become familiar with hotel guests and their special requests and ensure their needs are met.

Benefits

Competitive salary.
Affordable medical, dental, and vision benefits for employees and their families.
401(k) retirement plan with company match.
Flexible spending accounts (FSA).
Paid time off and paid holidays.
Short-term disability and maternity leave options.
Personal and family medical leave.
Company-provided life insurance and long-term disability coverage.
Employee perks program.
Discounted entertainment tickets through Tickets At Work.
Tuition reimbursement.
In-facility training and in-service programs.
Employee assistance program.
Free will and estate preparation services.
Optional legal and identity protection services.
Verizon Wireless discount.