Hyatt Place Minneapolis Downtown - Front Desk Supervisor

Aimbridge Hospitality•Minneapolis, MN

1d•Onsite

About The Position

The Front Desk Supervisor leads the front desk team and helps create a welcoming, memorable guest experience. The role oversees smooth check-ins and check-outs, assists with reservations and VIP requests, and handles guest concerns. It also helps coordinate daily front desk operations, including logs, messages, and packages; supports room revenue through awareness of rates, packages, and promotions; and trains associates while maintaining safety and service standards. The position is at Hyatt Place Minneapolis/Downtown, a hotel connected to Minneapolis’s indoor skyway system. The property offers an indoor pool, guest Wi-Fi, a 24-hour market, a Coffee to Cocktails bar, a 24-hour fitness center and business center, and meeting facilities.

Requirements

High school diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or related field required.
Valid driver’s license required.
Compliance with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Nice To Haves

College coursework in a related field is helpful.
Previous supervisory experience preferred.

Responsibilities

Greet guests warmly and ensure smooth check-ins and check-outs.
Handle reservations and VIP requests, helping guests feel welcomed and valued.
Track logs and manage messages and packages accurately and professionally.
Stay informed about rates, packages, and promotions and help increase room revenue while offering guests value.
Build and support a communicative team, train new associates, and lead by example.
Address guest concerns and workplace issues confidently and creatively.
Keep safety and service standards central to front desk operations.