Front Desk Associate - Hyatt Place Medford

Hotel•Medford, MA

About The Position

Hyatt Place Medford, a Colwen Hotels property, is seeking a friendly, customer service-focused Front Desk Associate. The associate handles guest registration and reservations and provides guests with information about the hotel and local area. The role supports guests throughout pre-arrival, registration, their stay, checkout, and post-departure, while maintaining efficient front desk operations and delivering professional service. The position may also involve performing a variety of duties in different departments during a shift.

Requirements

One year of related experience; hotel experience preferred.
Prior brand experience preferred.
Bilingual in English and Spanish.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, including the ability to deal with difficult guests.
Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
Proficiency with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate a property management system.
Willingness to work a seven-day rotational schedule, including nights, weekends, and holidays.

Nice To Haves

Hotel experience.
Prior brand experience.

Responsibilities

Operate the front desk and assist guests with inquiries and other needs throughout their visit, from pre-arrival through post-departure.
Provide exceptional guest service and warmly welcome guests in a professional manner.
Manage front desk operations and ensure timely check-in and checkout.
Confirm reservations and assign guest rooms during check-in.
Handle guest requests professionally, tactfully, courteously, and with urgency.
Investigate and resolve complaints about service or accommodations.
Maintain knowledge of hotel policies, including rates, discounts, special offers, and community events.
Stay informed about upcoming events, the local area, and hotel offerings.
Ensure prompt delivery of guest billing.
Process payments, including charges, cash, checks, and debit or credit cards.
Handle confidential guest information discreetly.
Coordinate with Housekeeping to track room readiness and communicate guest requests and concerns.
Keep the lobby and shared areas neat and orderly.
Adhere to Colwen and brand standards.
Maintain strict key controls.
Perform other related duties as assigned, including duties in various departments during a shift.