Front Desk Associate - Marquee Park Place

Action Property Management • Irvine, CA

3d • $21 - $22

About The Position

Action Property Management is seeking a full-time Front Desk Associate for its luxury association, Marquee Park Place, in Irvine. The role represents Action Property Management and the Association while providing exceptional customer service and helping ensure resident satisfaction. The schedule is Tuesday through Saturday, 3:00 p.m. to 11:30 p.m., with flexibility to work Sunday or Monday when needed. Compensation is $21 to $22 per hour.

Requirements

• Must be over 18 years of age.
• Must successfully pass a pre-employment background check and drug screening.
• High school diploma or GED equivalent required.
• At least 1 year of customer service experience.
• Polished and professional appearance and demeanor.
• Upbeat and positive team-player attitude.
• Strong judgment and solutions-oriented approach.
• Proactive customer service approach.

Nice To Haves

• Hospitality, luxury retail, or fine dining experience preferred.
• Hospitality Management college students or recent graduates highly desired.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete the Daily Activity Report.
• Answer and direct incoming phone calls.
• Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the Association's governing documents.

Benefits

• Competitive pay and opportunities for career growth and advancement.
• Medical, dental, and vision benefits for qualifying team members.
• Pet insurance.
• 401(k) with company match.
• Life and disability support for qualifying team members.
• Paid vacation, sick time, and company-observed holidays for qualifying team members.
• Infrastructure, technology, training, and tools to support success in the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED