Front Gate Associate (Access Control) - Marquee Park Place

Action Property Management • Irvine, CA

4d • Onsite

About The Position

Action Property Management is seeking a Front Gate Associate for the Marquee Park Place association in Irvine, California. The role provides a constant security presence inside the gatehouse and responds to property needs. The associate helps control access, supports compliance with HOA rules, and helps maintain the property. The position requires a professional appearance and polite, clear communication when answering phones and interacting with residents, guests, and visitors.

The schedule is Monday through Friday, 3:00 p.m. to 11:30 p.m., with flexibility to work weekends when there are call-offs. Compensation is $21.

Requirements

• At least 1 year of customer service experience.
• At least 1 year of security experience.
• Polished and professional appearance and demeanor.
• Strong verbal and written communication skills.
• Strong critical-thinking skills and a solutions-oriented approach.
• High attention to detail.
• Personable, with the ability to build rapport with residents and guests.
• Team-player approach.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience in hospitality or luxury property management.

Responsibilities

• Report concerns to Management, Engineering, or Janitorial as appropriate.
• Greet residents, guests, and visitors at the gatehouse in a welcoming and professional manner.
• Be familiar with the parking structure.
• Answer phones and greet residents and guests as they enter or exit the property.
• Keep the kiosk area organized and clean, and summon janitorial or maintenance staff when needed.
• Accurately record issues and information in the Daily Activity Report, review the pass-on log and relevant emails, and communicate with co-workers to ensure smooth shift transitions.
• Follow established parcel procedures and document acceptance of incoming and outgoing parcels and other deliveries.
• Document disturbances, assess situations, and contact appropriate authorities, such as police, fire department, or management.
• Coordinate resident moves during Association-approved hours and ensure Common Areas are adequately protected.
• Operate the Elevator Control System to direct guests, contractors, and other visitors to the proper floor.
• Use the Front Desk Procedures Manual, including the Shift Inventory Log and Pass-On Log.
• Maintain adequate inventory of gatehouse forms, supplies, and other items, and notify the Supervisor when replenishment is needed.
• Observe building activity on surveillance cameras and security monitors, report suspicious or abnormal activity to appropriate staff or authorities, and prepare incident documentation according to procedures.
• Report complaints, nuisance reports, and non-compliance issues to Management according to post instructions, and submit Incident Reports when necessary.
• Understand and implement emergency procedures and coordinate communications with residents and emergency personnel during fires, flooding, earthquakes, alarms, or other emergencies.
• Follow Post Instructions and the Association's governing documents, CC&Rs, rules and regulations, policies, emergency procedures, and evacuation procedures.

Benefits

• Medical, dental, and vision benefits.
• Pet insurance.
• 401(k) with company match.
• Life and disability support for qualifying team members.
• Paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
• Opportunities for career growth and advancement.
• Training, technology, tools, and infrastructure to support success in the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed