Front Gate Associate (Access Control) - Marquee Park Place

Action Property Management • Irvine, CA

5d • Onsite

About The Position

Action Property Management is hiring a Front Gate Associate for the Marquee Park Place association in Irvine, California. The role provides a constant security presence inside the gatehouse and responds to property needs. The associate helps control access, supports adherence to HOA rules, and helps maintain the property. The position requires a professional appearance and polite, clear communication when answering phones and interacting with people at the gatehouse.

The schedule is Wednesday through Sunday, overnight, 11:00 p.m. to 7:30 a.m. The posting describes the schedule as flexible. Compensation is $21 to $22 per hour.

Requirements

• At least 1 year of customer service experience.
• At least 1 year of security experience.
• Polished and professional appearance and demeanor.
• Strong verbal and written communication skills.
• Strong critical-thinking skills and a solutions-oriented approach.
• High attention to detail.
• Personable manner and ability to build rapport with residents and guests.
• Ability to work as a team player.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience in hospitality or luxury property management is preferred.

Responsibilities

• Report concerns to Management, Engineering, or Janitorial, as appropriate.
• Represent Action Property Management by greeting residents, guests, and visitors in a welcoming and professional manner.
• Be familiar with the parking structure.
• Answer phones and greet residents and guests as they enter or exit the property.
• Keep the kiosk area organized and clean, and summon janitorial or maintenance staff when needed.
• Record issues and pertinent information accurately in the Daily Activity Report, review the pass-on log and relevant emails, and communicate effectively with co-workers during shift transitions.
• Follow established procedures for resident parcel pickup and document incoming and outgoing parcels and other deliveries.
• Document disturbances, evaluate situations, and contact the appropriate authority, such as Police, Fire Department, or Management.
• Coordinate resident moves during approved hours and ensure Common Areas are adequately protected.
• Operate the Elevator Control System to direct guests, contractors, and other visitors to the proper floor.
• Use the Front Desk Procedures Manual, including the Shift Inventory Log and Pass-On Log.
• Monitor inventory of gatehouse forms, supplies, and other items, and promptly notify the Supervisor when replenishment is needed.
• Observe building activity on surveillance cameras and security monitors; report suspicious or abnormal activity to appropriate staff, management, building security, or law enforcement, and document incidents in detail according to procedures.
• Report complaints, nuisance reports, and non-compliance issues to Management according to post instructions.
• Submit Incident Reports when necessary.
• Understand and implement emergency procedures, including coordinating communication with residents and emergency personnel during alarms, fires, flooding, earthquakes, or other emergencies.
• Follow post instructions and the Association’s governing documents, CC&Rs, rules and regulations, policies, emergency procedures, and evacuation procedures.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Pet insurance.
• 401(k) with company match.
• Life and disability support for qualifying team members.
• Paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
• Opportunities for career growth and advancement.
• Investment in infrastructure, technology, training, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed