Front Gate Associate (Access Control) - Marquee Park Place

Action Property Management•Irvine, CA

2d•Onsite

About The Position

Action Property Management is seeking Front Gate Associates for the Marquee Park Place association in Irvine, California. The role provides a constant security presence inside the gatehouse and responds to property needs. Associates help control access, support compliance with the HOA’s rules, and help maintain the property. They are expected to maintain a professional appearance and communicate politely and clearly with residents, visitors, and callers. The schedule is Monday through Friday, 3:00 p.m. to 11:30 p.m., with flexibility to work weekends when there are call-offs. Compensation is $21.

Requirements

One year of customer service experience.
One year of security experience.
Polished and professional appearance and demeanor.
Strong verbal and written communication skills.
Strong critical-thinking skills.
Solutions-oriented approach.
High attention to detail.
Personable, with the ability to build strong rapport with residents and guests.
Team-player skills.
Ability to lift up to 50 pounds.

Nice To Haves

Experience in hospitality or luxury property management.

Responsibilities

Report concerns to Management, Engineering, or Janitorial as appropriate.
Greet residents, guests, and other visitors at the gatehouse in a welcoming and professional manner.
Be familiar with the parking structure.
Answer phones and greet residents and guests as they enter or exit the property.
Keep the kiosk area organized and clean, and summon janitorial or maintenance staff when needed.
Record issues and relevant information accurately in the Daily Activity Report; read the pass-on log and relevant emails; and communicate effectively with co-workers to support smooth shift transitions.
Follow established procedures for resident parcels, documenting acceptance of incoming and outgoing parcels or other deliveries.
Document disturbances, evaluate situations, and contact the appropriate authority, such as Police, Fire Department, or Management.
Coordinate resident moves within the Association’s approved hours and ensure Common Areas are adequately protected.
Operate the Elevator Control System to direct guests, contractors, and other visitors to the proper floor.
Use the Front Desk Procedures Manual, including the Shift Inventory Log and Pass-On Log.
Monitor inventory of gatehouse forms, supplies, and other items, and notify the Supervisor promptly when replenishment is needed.
Observe building activity on surveillance cameras and security monitors; report suspicious or abnormal activity to appropriate staff, management, building security, or law enforcement; and prepare incident documentation according to established procedures.
Report complaints, nuisance reports, and non-compliance issues to Management according to post instructions.
Submit Incident Reports when necessary.
Understand and implement Emergency Procedures, and coordinate appropriate communications with residents and emergency personnel during emergencies such as fire alarms, fires, flooding, and earthquakes.
Follow Post Instructions and the Association’s Governing Documents, CC&Rs, Rules and Regulations, policies, emergency procedures, and evacuation procedures.

Benefits

Medical insurance
Dental insurance
Vision insurance
Pet insurance
401(k) with company match
Life and disability support for qualifying team members
Paid time off, including vacation hours and sick time, for qualifying team members
Company-observed holidays for qualifying team members
Opportunities for career growth and advancement
Training and tools to support success in the role