Front Desk Associate - Marquee Park Place
About The Position
Action Property Management is seeking a full-time Front Desk Associate for Marquee Park Place, a luxury association in Irvine. The associate represents Action and the Association by providing exceptional customer service and supporting resident satisfaction. The role includes maintaining the front desk, lobby, and main elevators; monitoring lobby activity and access control; providing concierge services; completing daily activity reports; handling calls and parcels; and responding to resident and guest concerns. The schedule is Tuesday through Saturday, 3:00 p.m. to 11:30 p.m., with flexibility to work Sunday and Monday when needed. Compensation is $21 to $22 per hour.
Requirements
- Be over 18 years of age.
- Successfully pass a pre-employment background check and drug screening.
- High school diploma or GED equivalent.
- At least 1 year of customer service experience.
- Polished and professional appearance and demeanor.
- Upbeat, positive team-player attitude.
- Strong judgment and a solutions-oriented approach.
- Proactive customer service approach.
Nice To Haves
- Hospitality, luxury retail, or fine dining experience.
- Hospitality Management college students or recent graduates are highly desired.
Responsibilities
- Represent Action Property Management and the Association while delivering 5-star customer service and supporting resident satisfaction.
- Maintain the appearance of the front desk area, lobby, and main elevators.
- Monitor lobby activity and maintain access control.
- Provide concierge services.
- Complete the Daily Activity Report.
- Answer and direct incoming phone calls.
- Receive and distribute resident parcels.
- Address resident and guest concerns and questions.
- Demonstrate a strong understanding of the association’s governing documents.
Benefits
- Medical insurance for qualifying team members.
- Dental insurance for qualifying team members.
- Vision insurance for qualifying team members.
- Pet insurance.
- 401(k) with company match.
- Life and disability support for qualifying team members.
- Paid vacation hours, sick time, and company-observed holidays for qualifying team members.
- Competitive pay.
- Opportunities for career growth and advancement.
- Training and tools to support success in the role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
