Front Gate Associate (Access Control) - Marquee Park Place
About The Position
Action Property Management is seeking a Front Gate Associate for the Marquee Park Place association in Irvine, California. The role provides a constant security presence inside the gatehouse, controls property access, helps ensure Association rules are followed, and supports property upkeep. The associate is expected to maintain a polished, professional appearance and communicate politely and clearly with residents, guests, and other visitors. The schedule is Wednesday through Sunday, overnight, from 11:00 p.m. to 7:30 a.m. The stated schedule is described as flexible. Compensation is $21 to $22 per hour.
Requirements
- At least 1 year of customer service experience.
- At least 1 year of security experience.
- Polished and professional appearance and demeanor.
- Strong verbal and written communication skills.
- Strong critical-thinking skills and a solutions-oriented approach.
- High attention to detail.
- Personable manner and ability to build rapport with residents and guests.
- Ability to work as part of a team.
- Ability to lift up to 50 pounds.
Nice To Haves
- Experience in hospitality or luxury property management.
Responsibilities
- Report concerns to Management, Engineering, or Janitorial as appropriate.
- Greet residents, guests, and visitors in a welcoming and professional manner.
- Be familiar with the parking structure.
- Answer phones and greet residents and guests as they enter or exit the property.
- Keep the kiosk area organized and clean, and summon janitorial or maintenance staff when needed.
- Accurately record issues and information in the Daily Activity Report; review the pass-on log and relevant emails; and communicate effectively with co-workers during shift transitions.
- Follow procedures for resident parcel pickup and document incoming and outgoing parcels and other deliveries.
- Document disturbances, evaluate situations, and contact appropriate authorities, such as Police, Fire Department, or Management, to resolve problems.
- Coordinate resident moves within approved Association hours and ensure Common Areas are adequately protected.
- Operate the Elevator Control System to direct guests, contractors, and other visitors to the proper floor.
- Use the Front Desk Procedures Manual, including the Shift Inventory Log and Pass-On Log.
- Monitor gatehouse forms, supplies, and other items; notify the Supervisor promptly when replenishment is needed.
- Observe building activity on surveillance cameras and security monitors; report suspicious or abnormal activity to appropriate staff, management, security, or law enforcement; and document incidents according to established procedures.
- Report complaints, nuisance reports, and non-compliance issues to Management according to post instructions; submit Incident Reports when necessary.
- Understand and carry out Emergency Procedures, including coordinating communications with residents and emergency personnel during fires, alarms, flooding, earthquakes, and other emergencies.
- Follow all Post Instructions and Association governing documents, rules, policies, emergency procedures, and evacuation procedures.
Benefits
- Competitive pay
- Career growth and advancement opportunities
- Medical insurance
- Dental insurance
- Vision insurance
- Pet insurance
- 401(k) with company match
- Life and disability support for qualifying team members
- Paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
- Infrastructure, technology, training, and tools to support success in the role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
