General Manager - Hyatt Place

LLOYD COMPANIES INC•Rapid City, SD

About The Position

The General Manager provides overall operational and strategic leadership for the Hyatt Place property, ensuring guest satisfaction, employee engagement, and financial performance. The role drives revenue growth, controls expenses, and delivers profitability in alignment with ownership goals and brand standards. The General Manager leads, develops, and supports department leaders and team members while fostering accountability and service excellence. The position oversees employee supervision and development, hotel operations and property maintenance, guest experience, financial management, revenue performance, sales and marketing, business development, compliance, risk, and safety. The General Manager works with above-property leaders, brand partners, stakeholders, and department heads to support hotel operations and growth. The role directly supervises hotel leadership and team members and performs other duties as assigned.

Requirements

Demonstrates integrity and holds self and others accountable to high standards.
Strong leadership skills, including hiring, coaching, mentoring, and team development.
Strategic thinking and the ability to drive operational and business results.
Excellent verbal and written communication skills.
Strong financial and business acumen, including budgeting, forecasting, and data analysis.
Experience leading revenue management, sales, and marketing strategies.
Ability to build strong relationships and actively engage in the community.
Guest-focused approach and commitment to service excellence.
Adaptability, organization, and ability to manage multiple priorities in a fast-paced environment.
Proficiency with computer systems and business applications.
Ability to work effectively with diverse teams and maintain regular, reliable attendance.
Bachelor’s degree in a related field preferred and/or 5–8 years of equivalent experience in Hospitality Management.

Nice To Haves

Bachelor’s degree in a related field.

Responsibilities

Hire, train, supervise, coach, and develop leadership and team members; build a strong succession plan and complete required performance reviews.
Maintain strong communication, drive accountability, and empower staff to make day-to-day decisions in accordance with company standards.
Ensure continuing education and training requirements for self and team members are completed and recorded.
Work with above-property leaders, brand partners, and stakeholders on pre-opening and opening responsibilities.
Supervise hotel operations to ensure cost-effective performance and compliance with labor and expense standards.
Work with the Director of Hotel Operations to maintain and enhance asset value.
Ensure the hotel, including FF&E, buildings, grounds, and guestrooms, is maintained in excellent condition; conduct daily property walks and oversee repairs and improvements.
Participate in capital improvement and property improvement plans, develop an annual capital improvement plan, and obtain approval for capital expenditures outside approved operational budgets.
Conduct periodic department reviews and audits, and act as interim department leader when management is absent.
Respond to guest complaints and inquiries professionally and promptly; train staff in service recovery and engage with guests to improve satisfaction and loyalty.
Meet or exceed budgeted income, expense, and sales goals; complete the annual budgeting process and required financial reporting.
Lead and participate in revenue management, rate management, and performance oversight.
Ensure accounts receivable and accounts payable targets are achieved and maintained; control labor and expenses.
Evaluate market conditions and develop and implement revenue management and sales strategies aligned with market and budget goals.
Perform and support weekly sales calls and sales activities; assist with the annual marketing plan and participate in sales and marketing reviews.
Explore business opportunities and build relationships that support hotel and company growth.
Ensure participation in brand, third-party, and industry programs, including OTA partnerships, and maintain accurate information and inventory.
Maintain client development, retention, communication, and CRM documentation standards; conduct periodic account reviews and audits.
Ensure guest and team member safety through regular safety checks, training, and communication.
Enforce company policies and personnel standards consistently and fairly, and ensure compliance with applicable laws, brand standards, management agreements, and licensing requirements.
Respond promptly to hotel emergencies, communicate with leadership, and establish on-call procedures for 24/7 operational coverage.
Maintain professional and technical knowledge through education, networking, and industry involvement, and represent the hotel and company professionally in the community and industry.
Collaborate with leadership and department heads to resolve personnel and operational challenges and implement hotel-wide initiatives.
Carry out supervisory responsibilities including interviewing, hiring, planning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.