Hyatt House Dallas Lincoln Park - Front Desk Agent

Aimbridge Hospitality•Dallas, TX

9d•Onsite

About The Position

The Front Desk Agent serves as the face of the hotel, welcoming guests, facilitating smooth check-ins and check-outs, and providing friendly farewells. The role supports an effortless, inviting guest experience while managing reservations, guest requests, and other front desk needs with accuracy and organization. Agents provide warm, high-quality service, communicate clearly with guests and team members, respond quickly to problems, and handle multiple tasks including reservations, check-ins, check-outs, and financial details. A high school diploma or equivalent is required. Experience in a hotel or related field is preferred. Familiarity with hotel management software and Microsoft Office is also noted. After an initial waiting period, employees hired into full-time positions are eligible for a benefits package. The property offers all-suite accommodations for extended-stay guests, complimentary shuttle service within three miles, complimentary breakfast, and an H BAR with drinks and dinner options.

Requirements

High school diploma or equivalent.
Familiarity with hotel management software.
Familiarity with the Microsoft Office suite.

Nice To Haves

Experience in a hotel or related field is preferred.

Responsibilities

Welcome guests and provide friendly, high-quality service throughout their stay.
Handle guest questions and requests to help make their stay memorable.
Communicate clearly with guests and coordinate with team members.
Quickly identify and resolve problems that arise.
Manage reservations, check-ins, and check-outs while keeping front desk operations organized.
Handle financial details accurately.