Hyatt House Sterling Dulles Airport North - Front Desk Supervisor
About The Position
The Front Desk Supervisor leads the front desk team and helps deliver a welcoming, memorable guest experience. The role oversees smooth check-ins and check-outs, supports reservations and VIP requests, and addresses guest concerns. It also helps ensure front desk operations run efficiently, including tracking logs and managing messages and packages. The supervisor monitors rates, packages, and promotions to support room revenue while maintaining guest value, trains new associates, and keeps safety and service standards in focus. The position requires a high school diploma or equivalent and at least 2 to 3 years of progressive experience in a hotel or related field. A valid driver’s license is required. College coursework in a related field is helpful, and previous supervisory experience is preferred. Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. The property is Hyatt House Sterling/Dulles Airport-North in Sterling, Virginia. After an initial waiting period, employees hired into full-time positions are eligible for the described benefits package.
Requirements
- High school diploma or equivalent.
- At least 2 to 3 years of progressive experience in a hotel or related field.
- Valid driver’s license.
- Compliance with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Nice To Haves
- College coursework in a related field.
- Previous supervisory experience.
Responsibilities
- Greet guests warmly and facilitate smooth check-ins and check-outs.
- Handle reservations and VIP requests and help ensure guests feel welcomed and valued.
- Track logs and manage messages and packages efficiently and professionally.
- Stay informed about rates, packages, and promotions and help increase room revenue while offering guests value.
- Build and maintain a communicative team, train new associates, and address guest concerns and workplace issues.
- Keep safety and service standards in focus.
Benefits
- Medical, dental, and vision coverage.
- Short-term and long-term disability income coverage.
- Term life and AD&D insurance.
- Paid time off.
- Employee Assistance Program.
- 401k retirement plan.
- Daily Pay is offered; ask the recruiter for details.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
