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Shop Foreman - Hector Turf

Wesco Turf•Deerfield Beach, FL
•Onsite

About The Position

The Shop Foreman is responsible for providing day to day technical leadership to the technicians through positive mentoring tactics to include proper diagnostic and repair procedures as outlined in vendor service manuals. Assist technicians as they assess equipment failures and situations while providing support to help guide critical thinking and problem resolution techniques. Mentor technicians on policies and procedures while also observing daily activities involving equipment repair and maintenance operations to ensure consistent superior service performance. Inventory and track shared equipment and tools and ensure that the working environment meets the service needs of customers. This position also requires the completion of repair work both internal and external. To grow and build a successful career with Wesco Turf, you will be responsible for: Serve as a lead technician to coach, help and train inside shop technicians. Monitor technicians’ work performance to make sure they adhere to quality assurance guidelines, taking precautions to ensure that employees work with safety in mind. In conjunction with the team leaders: handle all performance and disciplinary matters, address employee complaints and resolve problems in a timely manner. Project a positive image to peers, subordinates, our customers, vendors and to the public by providing quality service and maintaining a cost efficient, productive, safe and customer friendly environment. Develop a working knowledge of the Company’s policies and standard operating procedures. Attend all required training, conferences, meetings as directed by the management and/or the Company’s various vendors. Ensure the Shop is clean and operating safely and in accordance with OSHA, local, state and federal guidelines regarding hazardous materials handling and disposal and our various insurance companies’ procedures. Use and train proper use of diagnostic equipment to evaluate mechanical, electrical, hydraulic, and pneumatic breakdowns of equipment. Provide daily guidance and direction to all technicians assigned to the service teams. Responsible for the technical development of all technicians. Develop and conduct training classes as required. Routinely inspect all shop equipment and work area to maintain a safe environment for all technicians. Assist Director of Commercial Service with implementation of shop policies and procedures through positive example and mentoring of others. Assist with development and maintenance associated with new technician training initiatives. Assist in recruiting, screening, training, and evaluation of all repair and pre-owned technicians. In conjunction with the team leaders: Conduct performance discussions with technicians on expectations and performance, ensuring they meet minimum performance expectations. Maintain a standard level of shop productivity through positive mentoring practices. Practice safe work habits and use personal protective equipment as required. Attend monthly TAC calls and follow up on open cases with vendors on a weekly basis. Performs other duties as assigned. Respond to all communication in two hours or less When asked/necessary, must be able to keep information confidential Create and /or provide content for SOP’s.

Requirements

  • Requires excellent documentation practice.
  • Requires strong leadership skills with good administrative skills.
  • Requires strong mechanical background.
  • Requires the ability to communicate in a professional and courteous manner to all customers as well as fellow employees.
  • Requires the ability to multitask and handle situations responding to the needs of team members.
  • Advanced knowledge of Equipment diagnostics, repair, and maintenance processes.
  • Ability to communicate effectively (verbal and written); ability to maintain emotional control in stressful situations.
  • Must have excellent customer service skills.
  • Must have ability to work on multiple tasks simultaneously.
  • Minimum High School Diploma G.E.D. or equivalent
  • Training at vocational, technical trade school or training seminars in the Commercial Turf Industry.
  • Minimum of five years’ experience in a related field experience
  • Requires lifting, pushing, pulling, kneeling, stooping, reaching

Responsibilities

  • Serve as a lead technician to coach, help and train inside shop technicians.
  • Monitor technicians’ work performance to make sure they adhere to quality assurance guidelines, taking precautions to ensure that employees work with safety in mind.
  • In conjunction with the team leaders: handle all performance and disciplinary matters, address employee complaints and resolve problems in a timely manner.
  • Project a positive image to peers, subordinates, our customers, vendors and to the public by providing quality service and maintaining a cost efficient, productive, safe and customer friendly environment.
  • Develop a working knowledge of the Company’s policies and standard operating procedures.
  • Attend all required training, conferences, meetings as directed by the management and/or the Company’s various vendors.
  • Ensure the Shop is clean and operating safely and in accordance with OSHA, local, state and federal guidelines regarding hazardous materials handling and disposal and our various insurance companies’ procedures.
  • Use and train proper use of diagnostic equipment to evaluate mechanical, electrical, hydraulic, and pneumatic breakdowns of equipment.
  • Provide daily guidance and direction to all technicians assigned to the service teams.
  • Responsible for the technical development of all technicians.
  • Develop and conduct training classes as required.
  • Routinely inspect all shop equipment and work area to maintain a safe environment for all technicians.
  • Assist Director of Commercial Service with implementation of shop policies and procedures through positive example and mentoring of others.
  • Assist with development and maintenance associated with new technician training initiatives.
  • Assist in recruiting, screening, training, and evaluation of all repair and pre-owned technicians.
  • In conjunction with the team leaders: Conduct performance discussions with technicians on expectations and performance, ensuring they meet minimum performance expectations.
  • Maintain a standard level of shop productivity through positive mentoring practices.
  • Practice safe work habits and use personal protective equipment as required.
  • Attend monthly TAC calls and follow up on open cases with vendors on a weekly basis.
  • Performs other duties as assigned.
  • Respond to all communication in two hours or less
  • When asked/necessary, must be able to keep information confidential
  • Create and /or provide content for SOP’s.

Benefits

  • Health Insurance – Medical, dental, vision, and life insurance is available to full-time employees, eligible dependents, and spouses.
  • Wellness Program
  • Growth Opportunities
  • Competitive Salary
  • company-wide bonus that is dependent on Wesco meeting our sales goals
  • monthly incentive program based on performance

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