Food Runner Jobs

About The Position

Requirements

• A high school diploma or GED is required
• Two years of supervisory experience in a hospitality environment are required
• Three years of experience in food service are required
• RASP certification required
• ServSafe certification required
• Must demonstrate the following essential knowledge and skills:
• Knowledge of food preparation and presentation
• Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Excellent interpersonal skills
• Documented excellent leadership/motivational skills
• Knowledge of sanitation standards and procedures
• Able to attend to multiple priorities simultaneously
• Problem-solving abilities
• Willing to learn and be adaptable
• Attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene
• Must be able to be on feet for an 8-hour shift
• Must be able to lift 50 pounds
• Must be able to stoop, bend, reach, kneel, twist, and grasp items
• Must be able to maneuver and tap a keg weighing 165 pounds
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to operate in mentally and physically stressful situations
• Must be able to walk, stand, or crouch on narrow and/or slippery surfaces
• Manual dexterity and coordination to operate office equipment, including 10-key adding machines, computers, fax machines, and photocopiers
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
• Must be able to work outside with temperatures that may reach and/or exceed 95 degrees
• Must be able to work a flexible schedule, including weekends, evenings, and holidays

Nice To Haves

• An associate's degree from an accredited educational institution or related field is preferred
• Trade certifications or training are preferred
• Can be completed within 30 days of the date of hire
• Can be completed within 90 days of the date of hire

Responsibilities

• Ensure food and beverage products meet standards and make appropriate changes when necessary
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
• Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements
• Address service breakdowns and follow up to ensure guest satisfaction
• Resolve all guest complaints and relay to the manager
• Ensure that adequate supply levels are maintained
• Assist with department reporting and data analysis as required
• Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet
• Responsible for the development and maintenance of department procedures and guidelines
• Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction
• Prepare schedules and station breakdowns
• Conduct pre-shift meetings to communicate important information
• Conduct end-of-shift banking functions
• Assist cashiers with voids and overrides
• Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude
• Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
• Build relationships with guests
• Prepare prep lists
• Serve as a communication liaison to subordinates and the Restaurant Manager
• Responsible for the timely delivery of comp requests from VIP services and other casino departments
• Responsible for the complete set-up and operation of each scheduled shift
• Complete end-of-shift logs in a timely and accurate manner
• Enforce appearance standards
• Delight our guests with outstanding service
• Address Team Member performance issues and provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
• Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards
• Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy
• Ensure service recovery activities
• Responsible for, or actively participates in, the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
• Train subordinates, providing each with the knowledge, development, and appropriate direction to perform their responsibilities
• Provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
• Ensure timely and accurate performance appraisals and accurate work history entries
• Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale
• Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures
• Conduct a physical inventory of barware and requisition replacement items as needed
• Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Monitor asset control of liquor bottles, draft, and bottled beer and wine
• Other duties as assigned
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
• Supervision of all pool activities to include staffing, scheduling, ordering, & events
• Meet & greet pool guests to offer a high level of professional service
• Plan and execute pool & beverage events
• Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
• Exhibit proper knowledge, selling techniques, and service delivery of both non-alcoholic and alcoholic beverages