Food Runner

CJ's (Phelan Family Brands) • Marco Island, FL

5d

About The Position

Phelan Family Brands, a family-owned and locally operated restaurant group, is seeking Food Runners to deliver food and beverages promptly and carefully to guests’ tables and provide hands-on service throughout the guest experience. The role involves frequent guest interaction, ensuring food is delivered accurately, attending to guest needs, and maintaining a quick, friendly, and positive approach to service.

Requirements

• Accurately read food tickets and calculate and expedite completed dishes in the appropriate order.
• Working knowledge of food recipes and specifications.
• Working knowledge of and consistent focus on food safety standards.
• Outgoing personality, friendliness, and excellent communication skills.
• Ability to safely carry and balance several plates at once while moving at a good pace.
• Ability to quickly read food checks and deliver items to the correct tables.
• Ability to ensure guest expectations are met and communicate concerns or problems clearly.
• Positive attitude, ability to handle stress, quick pace, and desire to have fun at work.
• Passion for high standards and ability to provide best-in-class service.

Responsibilities

• Read food tickets accurately and expedite completed dishes in the correct order, prioritizing the longest ticket times except for recooks and special requests.
• Promptly inform managers of checks with long ticket times, in accordance with company ticket time standards.
• Use knowledge of food recipes and specifications to help ensure food quality.
• Follow food safety standards consistently.
• Carry and balance several plates safely while maintaining a good pace.
• Read expedited food checks and deliver food to the table numbers listed.
• Confirm guest expectations have been met before leaving the table.
• Communicate clearly with guests, servers, and managers about concerns or problems, including delayed tickets and incorrect or undesirable food items.
• Refill guests’ non-alcoholic drinks and communicate guest requests for food or beverages to servers.
• Approach tables warmly and issue food and beverage items correctly.
• Interact with guests throughout their dining experience to help create regular customers.
• Observe tables and track which are clean, dirty, or occupied; pre-bus and bus tables as needed and inform bussers about dirty tables.
• Keep water and tea pitchers filled, tour the restaurant regularly, interact with guests, and provide refills.
• Check in with seated guests to address needs the server may have missed.

Benefits

• Top-notch work environment
• Room for growth

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed