Food Runner

Phelan Family Brands • Sarasota, FL

9d

About The Position

Phelan Family Brands is a family-owned and locally operated restaurant group seeking additional team members. The company describes its work environment as top-notch and offers room for growth.

Food Runners quickly and carefully deliver food and beverages directly to guests’ tables and provide hands-on service throughout the guest experience. The role involves frequent guest interaction, attention to food quality and safety, and coordination with servers, managers, and bussers to ensure guests’ needs are met.

Requirements

• Ability to accurately read food tickets and calculate and expedite dishes according to ticket times.
• Working knowledge of food recipes and specifications.
• Working knowledge of food safety standards and consistent attention to them.
• Outgoing personality, friendliness, and excellent communication skills.
• Ability to safely carry and balance several plates at once while maintaining a good pace.
• Ability to read expedited food checks quickly and deliver items to the correct tables.
• Ability to ensure guest expectations are met and communicate guest concerns or requests to the appropriate team members.
• Positive attitude, ability to handle stress, quick pace, and desire to have fun at work.
• Passion for high standards and providing best-in-class service.

Responsibilities

• Read food tickets accurately and expedite completed dishes according to ticket times, handling recooks and special requests as exceptions.
• Promptly inform managers about checks with long ticket times, in accordance with company standards.
• Apply working knowledge of food recipes and specifications to help ensure food quality.
• Follow food safety standards consistently.
• Carry and balance several plates safely while maintaining a good pace.
• Read expedited food checks and deliver items to the table numbers listed.
• Confirm guest expectations have been met before leaving the table.
• Communicate clearly with guests, servers, and managers about concerns, problems, long ticket times, incorrect food, or items a guest does not want.
• Refill guests’ non-alcoholic drinks and communicate guest requests for food or beverages to servers.
• Approach tables warmly and deliver food and beverages to guests correctly.
• Interact with guests throughout their dining experience to build regular clientele and attend to needs that may have been missed by the server.
• Observe tables and track which are clean, dirty, or occupied.
• Pre-bus and bus tables as needed, and inform bussers about dirty tables.
• Keep water and tea pitchers filled and tour the restaurant regularly to interact with guests and provide refills.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed