Food Runner - TAO

Mohegan Sun • Montville, CT

1d

About The Position

The Food Runner is responsible for delivering all food menu items to guests and accurately describing them. The role acts as a liaison between servers, cocktail servers, bartenders, and chefs, while interacting courteously with dining room guests, employees, and supervisors to provide gracious hospitality.

The position supports guest service and venue operations through timely food delivery, table maintenance, bussing, station setup and stocking, cleanliness, and completion of opening and closing side-work. The Food Runner follows management direction, communicates guest needs to front-of-house and heart-of-house teams, participates in pre-service meetings and training, and complies with company and Department of Health sanitation standards. The role requires previous hospitality and food-running experience and the ability to work a flexible schedule, including days, evenings, weekends, and holidays.

Requirements

• Previous hospitality experience.
• Previous food-running experience.
• Experience in a high-volume restaurant, nightclub, or lounge.
• Knowledge of Mohegan Sun corporate and department policies and procedures.
• Ability to stand, lift, and bend for extended periods.
• Ability to bend and lift up to 50 pounds.
• Ability to work and remain focused in a fast-paced, changing environment.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.

Responsibilities

• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipate and accommodate guest needs and provide professional, exceptional service.
• Deliver and describe food items to guests in a timely manner.
• Participate in table maintenance and bussing excess tableware.
• Maintain the cleanliness of stations and the venue.
• Follow supervisor instructions, communicate with and support coworkers, and contribute as a team player.
• Maintain in-depth knowledge of food menus and the company.
• Comply with Department of Health and company sanitation standards.
• Communicate guest needs to front-of-house and heart-of-house support staff, managers, and chefs.
• Set up and stock the runner’s station, perform side-work, and complete opening and closing procedures as directed by management.
• Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
• Report equipment or furniture breakage and damage to management immediately.
• Learn by listening to and observing team members, share knowledge, lead by example, and maintain a positive and professional attitude.
• Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Provide help and support to fellow team members.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed