Food Service Runner

SSA Group, LLC • Denver, CO

4d • $21 - $21

About The Position

The Food Service Runner supports food-service operations by coordinating with front- and back-of-house staff, delivering orders to guests, and helping provide a warm, welcoming, and memorable guest experience. The role follows daily service, food-safety, quality, availability, merchandising, and guest-service standards; maintains a clean, safe, organized, and sanitary work environment; and complies with company policies and procedures. The runner remains knowledgeable about menu items, prices, and specials, completes assigned prep and item lists, and helps support the operation where needed. The position also involves responding to guest and client feedback, escalating service or quality issues to a supervisor or Food Operations Manager, and contributing to inclusive team practices, sustainability efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting and performing the job's functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• No previous experience required.

Responsibilities

• Communicate with front-of-house and back-of-house staff to help ensure orders are prepared correctly and promptly.
• Deliver food orders to guests and assist with needs related to their orders.
• Provide warm, welcoming, and memorable experiences for guests and clients.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Complete assigned daily prep and item lists.
• Support the operation in the assigned role and help cover operational needs as necessary.
• Respond to guest and client feedback and report it to a supervisor to help prevent recurrence of potential complaints.
• Communicate service or quality issues to a Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials.
• Perform other tasks as necessary.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Understand and follow company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Help remove barriers and empower growth and opportunity for team members.
• Lead by example in sustainability and conservation efforts, and share relevant knowledge with unit staff as needed.
• Engage with SSA and unit community efforts, including opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, one year of employment, 1,000 hours worked, and enrollment during open enrollment periods.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws, with accrual rates, caps, and usage rules varying by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed