Food Service Runner

SSA Group • Denver, CO

3d

About The Position

The Food Service Runner supports food service operations by coordinating with front-of-house and back-of-house staff, delivering orders to guests, and helping create warm, welcoming, and memorable guest experiences. The role maintains daily food service, safety, quality, availability, merchandising, and guest service standards; follows assigned preparation lists; and assists the operation where needed.

The runner is expected to maintain proper uniform, hygiene, hand-washing, glove use, sanitation, and a clean, safe, organized work environment. They remain knowledgeable about menu items, prices, and specials; respond to guest and client feedback and report issues to supervisors or the Food Service Operations Manager; and uphold company policies and procedures. The role also supports inclusion, sustainability and conservation efforts, and community engagement.

This position requires standing for extended periods and moving or handling boxes weighing 10–35 pounds as needed. Hours and workdays may vary, including nights, weekends, and holidays. No previous experience is required.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and proactive approach.
• Physical ability to stand for extended periods and move or handle boxes weighing 10–35 pounds as needed.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• No previous experience required.

Responsibilities

• Communicate with front-of-house and back-of-house staff to ensure orders are prepared correctly and in a timely manner.
• Run food orders to guests and assist with other needs related to their orders.
• Deliver warm, welcoming, and memorable experiences to guests and clients.
• Meet daily quick service, food service, safety and quality, availability, merchandising, and guest service standards.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Complete assigned daily preparation and item lists.
• Support the operation in the assigned role and help cover operational needs as necessary.
• Respond to guest and client feedback and report it to a supervisor to help prevent recurrence of potential complaints.
• Communicate service or quality issues to the Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials.
• Perform other tasks as necessary.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Understand and follow company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Lead by example in sustainability and conservation efforts and help teach unit staff about these efforts as needed.
• Support community engagement and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed