Food Service - Food Service Runner

SSA Group, LLC • Venice, FL

1d • $15 - $16

About The Position

The Food Service Runner supports food service operations by coordinating with front-of-house and back-of-house staff, delivering orders to guests, and helping provide warm, welcoming, and memorable experiences. The role follows daily service, safety, quality, availability, merchandising, sanitation, and guest-service standards; maintains knowledge of menu items, prices, and specials; and helps keep the work environment clean, safe, and organized. The runner also responds to guest and client feedback, reports service or quality issues to supervisors, and supports other operational needs as assigned.

The position promotes an inclusive and supportive team environment, helps remove barriers to team members’ growth and opportunity, supports sustainability and conservation efforts, and participates in community engagement. Previous experience is not required. The role may involve varied hours and days, including nights, weekends, and holidays, as needed.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and self-motivated approach.
• Ability to stand for extended periods.
• Ability to move and handle boxes weighing 10–35 pounds as needed, including lifting, and to perform the job’s duties.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Communicate with front-of-house and back-of-house staff to ensure orders are prepared correctly and promptly.
• Deliver food orders to guests and assist with needs related to their orders.
• Provide warm, welcoming, and memorable guest and client experiences consistent with 452 Hospitality.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Maintain proper uniform, hygiene, handwashing, and glove use.
• Complete assigned daily preparation and item lists.
• Support the operation in the assigned role and help cover operational gaps as necessary.
• Respond efficiently to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Report daily service or quality issues to a supervisor or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials.
• Perform other tasks as needed.
• Maintain a clean, safe, organized work environment and uphold sanitation requirements.
• Understand and follow company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Support sustainability and conservation efforts, share knowledge of these efforts in business operations, and provide opportunities to teach unit staff as appropriate.
• Engage with SSA and the unit in community activities and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, one year of employment, and 1,000 hours worked; enrollment is available during open enrollment periods.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed