Field Service Technician Jobs

About The Position

Requirements

• High school diploma or equivalent; technical certification or related training preferred
• 2+ years of experience in servicing heavy equipment, particularly in paving and material processing
• Strong knowledge of mechanical, hydraulic, and electrical systems
• Ability to diagnose and repair complex equipment issues
• Deep understanding of complex schematics and diagrams
• Proficiency in the use of diagnostic tools, manuals, and service software
• Excellent customer service and communication skills
• Must have a valid driver’s license and be able to meet company driving requirements

Responsibilities

• Diagnose and resolve equipment malfunctions, including mechanical, hydraulic, and electronical issues
• Perform repairs, component rebuilds, replacements and adjustments to restore equipment to optimal performance and ensure equipment meets performance standards
• Document service reports, repair logs, and parts usage accurately using mobile apps.
• Identify required parts and work with the parts department or vendors to ensure timely availability.
• Provide timely and effective solutions to customer equipment issues
• Interact with customers on-site to communicate issues, provide updates, and deliver excellent service.
• Provide training to customers on equipment maintenance and operation as needed
• Maintain a clean, organized, and safe work environment on job sites and in the service vehicle
• Maintain and secure company-issued tools, diagnostic equipment, and service vehicles.
• Ensure compliance with all safety standards and protocols
• Report hazards, incidents, or unusual equipment behavior promptly.
• All other duties assigned