Field Service Technician - Rental

Altorfer CAT•Valparaiso, IN

2d•Hybrid

About The Position

Perform service repairs and preventive maintenance; providing superior service and representing Altorfer’s professional image. This position will work in the field/shop environment and at Customer jobsites. May on a continuous basis carry, bend and lift; up to 75 lbs. Will be required to wear appropriate safety equipment (IE- steel toed boots, hard hat, safety glasses with side shields, hearing protection, cut resistant gloves, etc.) for a given situation. The noise level in the work environment is usually moderate to high. Must be flexible to work varying schedules and hours as needed. Travel between locations is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High School Diploma or equivalent
Three years Heavy Equipment experience
Proficiency in Excel and email
Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field.
Ability to work independently.
Ability to use resources for information (when written documentation is not available).
Good decision making practices.
Ability to follow directions.
Demonstrates effective communication ability, representing Altorfer’s professional image to customers and office personnel.
Good organizational skills.
Ability to write technical reports.
Intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word.
Must possess a valid driver’s license with clean driving record.
No more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
Must maintain a Class “B” CDL

Responsibilities

Perform service repairs and preventive maintenance.
Properly and completely fill out all service reports, inspection checklists and timecards within department guidelines.
Complete all paperwork before moving on to next job; communicate extra time needed to complete tasks to dispatcher.
Use SIS, ET, parts and service manuals.
Properly segment jobs and order parts accordingly.
Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis.
Effectively communicate job status to customers and office personnel.
Work in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop.
Perform in-depth electrical, hydraulic and power train related troubleshooting using prescribed tools, guidelines and documentation.
Maintain Altorfer supplied tooling and equipment, including company provided service vehicle.
Orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.
Perform mechanical work relating to the business of the department.
Keep current with industry standards.
Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills.
Take full ownership of job.
Use safe working practices.
Ensure redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse.