Rental Field Service Technician - Wagner CAT Rental

Wagner Equipment•Hobbs, NM

2d•Onsite

About The Position

The Rental Equipment Field Service Technician works with some direct supervision to diagnose, troubleshoot, and repair heavy equipment at customer sites, representing the company’s commitment to working as “One Professional Team.” The role supports customer needs by coordinating with service, product support, and sales teams, communicating repair diagnoses and status, and promoting Wagner Equipment Co. to customers. The technician also maintains equipment, service records, and documentation, and helps teach and coach other field technicians.

Requirements

High school diploma or GED.
Three or more years of experience servicing heavy equipment.
One or more years of administrative or clerical experience.
Three or more years of customer service experience.
Data entry, telephone, reading and writing, reasoning, organizational, communication, and math skills.
Safety and product knowledge.
Ability to work independently with little or no direction.
DOT Health Card.
Class D Driver’s License.
MSHA License.

Nice To Haves

Relevant CAT-related courses.
Basic knowledge of Microsoft Word and Outlook.
Intermediate knowledge of DBS.
Intermediate knowledge of ET/SIS/SIS Web/STW.
Well-rounded knowledge of CAT equipment.

Responsibilities

Maintain truck and crane inspection logs daily.
Complete CAT service reports daily with legible writing, correct grammar and sentence structure, and appropriate SIMS codes.
Transmit photos, timecards, service reports, and other information by email.
Maintain good customer records for assigned jobs.
Keep credit card receipts for accounting purposes.
Work with the Service Department, Product Support Representatives, and Sales Department to meet customer needs.
Communicate with customers about repair diagnoses and status, parts, and other concerns.
Teach and coach other technicians in the field.
Promote Wagner Equipment Co. to customers.
Troubleshoot and repair CAT equipment accurately the first time.
Read, understand, and apply electrical and hydraulic schematics to repair work.
Safely rig or hook components for lifting.
Remove, repair, and install major components in varying equipment configurations.
Maintain tooling in good working order in accordance with MSHA and OSHA regulations.
Make field determinations about warranty repairs and guidelines, and communicate decisions to customers and the dispatcher.
Maintain the service vehicle in safe, good repair.
Perform other duties as assigned by the manager.

Benefits

Paid Time Off (up to 96 hours in the first year).
Eight company-paid holidays.
Medical, dental, and vision insurance.
Life and AD&D insurance.
Retirement plans, including a company contribution of up to 7% for eligible 401(k) participants.
Tuition reimbursement.
Employee Assistance Program.
Access to CEFCU services, including payroll deductions, savings accounts, loans, and a VISA card.
Supplemental life insurance.
Critical illness and accidental insurance.
ID WatchDog.
Discounted employee phone plans.