Rental Coordinator - Wagner CAT Rental

Wagner Equipment•Carbondale, CO

About The Position

The Rental Coordinator works with customers to determine which machine best suits the job and coordinates daily rental transactions in a manner that reflects Wagner’s vision of working as “One Professional Team.” The role processes and invoices equipment rentals, sales, demonstrations, and damage charges; manages rental contracts and related transactions; maintains rental fleet records; and coordinates equipment movement with branch and yard personnel. The coordinator also supports customers with equipment selection, availability, performance information, pricing, rental options, and account-related questions. The role requires proficiency with Microsoft systems and skills in data entry, telephone communication, reading and writing, reasoning, organization, communication, and mathematics. The work environment is moderately noisy and includes indoor and outdoor work. The employee may work at heights and be exposed to equipment vibration and fumes. Physical demands include standing, walking, talking, sitting, using hands, hearing, and ascending or descending ladders and stairs.

Requirements

High school diploma or GED.
At least 1 year of administrative or clerical experience, preferably in a rental equipment environment involving customer responsibilities.
At least 1 year of customer service experience.
Proficiency in Microsoft systems.
Skills in data entry, telephone communication, reading and writing, reasoning, organization, communication, and mathematics.
Ability to perform the job duties proficiently; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

College degree.
Coursework in computers, business, or office administration.
At least 1 year working in a rental equipment environment involving customer responsibilities.

Responsibilities

Process and invoice Caterpillar, AG, and non-CAT equipment rentals, sales, demonstrations, and damage charges.
Manage rental transactions, contracts, exchanges, reservations, pickups, transfers, and invoice closures using DBS.
Maintain accurate records of rental fleet equipment, including transfers, sales, and inventory status.
Apply taxes accurately and comply with invoicing procedures.
Review shipping and receiving documentation for accuracy, completeness, and proper processing.
Assist with preparing, processing, and distributing rental, sales, and credit documentation.
Monitor overdue contracts and expired reservations to ensure rental agreements are current and properly signed.
Coordinate equipment shipping, receiving, and transfers with branch and yard personnel.
Track and enter rental activity data, including lost-sales information and related reporting.
Assist customers with equipment selection, availability, performance information, and rental options.
Provide pricing and rental-rate quotes, and help customers identify equipment solutions for their needs.
Resolve customer inquiries about rental, service, financial, invoicing, and account matters while providing excellent customer service.
Perform other duties as assigned by the manager.

Benefits

Paid time off: up to 96 hours in the first year, plus 8 company-paid holidays.
Medical, dental, and vision insurance.
Life and AD&D insurance.
Retirement plans, with eligible 401(k) employees able to receive a company contribution up to 7%.
Tuition reimbursement.
Employee Assistance Program (EAP).
CEFCU employee services, including payroll deductions, savings accounts, loans, and a VISA card.
Supplemental life insurance.
Critical illness and accidental insurance.
ID WatchDog.
Discounted employee phone plans.
Career development and opportunities to learn and advance.
Tools to support employees in maximizing their potential.