Rental Coordinator

EquipmentShare • Santa Teresa, NM

7d • Onsite

About The Position

EquipmentShare is hiring an onsite Rental Coordinator at its rental facility in Santa Teresa, New Mexico. The role helps customers navigate the equipment rental process and uses EquipmentShare’s proprietary T3 technology to maintain current information about equipment and support timely, appropriate rentals. The coordinator builds and maintains customer relationships, explains how EquipmentShare’s products and services can help customers operate more efficiently and improve their businesses, and responds to customer communications. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours worked.

Requirements

• High school diploma or equivalent.
• Strong listening skills and a focus on solving customer problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay educated on EquipmentShare products and services.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the customer base.
• Educate customers on ways EquipmentShare can help them save money, make more money, and operate more efficiently.
• Maintain existing customer relationships and support customer satisfaction.
• Keep customers informed about new or additional ways EquipmentShare can improve their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.
• Monthly family dinner night, subject to restrictions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED