Field Service Technician Jobs

About The Position

Requirements

• Must be 21-years-old or older.
• Valid, active driver's license.
• Ability to read, write, and speak English.
• Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to: Road Test administered by Yancey personnel. Background check and MVR with less than 10 points. DOT Physical Drug Screen
• Must not be disqualified to drive a CMV under 49 CFR § 391.15.
• Technical Knowledge of School Bus systems
• Strong Diesel Engine Knowledge (preferably Cummins Medium Duty)
• Strong technical/mechanical ability
• Able to work with very little supervision
• Basic knowledge of Microsoft Office Software
• High level of responsiveness, and a strong proactive attitude to problem solving
• Committed to Quality and a high level attention to detail
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.
• High School Diploma or equivalent

Nice To Haves

• Technical Degree or Certification a plus.
• CDL is a plus, but not required.

Responsibilities

• Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
• Proficiently and accurately perform maintenance, diagnose and repairs
• Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel
• Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
• Write full reports on findings from field service events, with clear, concise information
• Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
• Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.
• Must be able to obtain a CDL license if required
• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Benefits

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Paid Holidays
• Paid Sick Leave
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities