Field Service Technician Jobs

About The Position

Requirements

• Exhibit strong customer service, interpersonal, coaching and leadership skills.
• Basic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills.
• Intermediate organizational, planning and scheduling, process management and negotiation skills.
• Strong analytical abilities, mechanical aptitude combined and problem solving skills.
• Good writing skills with technical subject matter and oral communication skills.
• High school diploma or experience equivalent.
• Specific industry knowledge and job experience.
• 1+ years of experience in customer relations.
• 3+ years of required technical experience.
• Valid driver’s license with satisfactory driving record.
• Ability to pass drug screens and background check.

Nice To Haves

• Planning & Scheduling experience preferred.

Responsibilities

• Supporting champion for health, safety, environmental and service policies, standards, and process improvement.
• Assists in providing leadership and communication of company practices.
• Assists the supervisor in responsibility for the profitability of his/her assigned geography.
• Frequently customer facing and empowered to represent the Company.
• Assists in the efficient deployment of equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources.
• Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified sub-geographical area.
• Ensures incoming and departing equipment is maintained properly.
• Assists the supervisor in coordinating the deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area.
• Ensures that team performance is measured against all set metrics, develops plans for improvement where warranted.
• Compiles and conveys job-specific information to Field Service Technicians.
• Coordinates work with others to minimize equipment downtime and most effectively utilize resources.
• Evaluates direct reports and makes recommendations for technical and soft skills training.
• Implements, manages and communicates performance measures for area for responsibility.
• Assists the supervisor in implementation of budget, and operational standards and processes.
• Serves as a contact for customers and provides technical/operation expertise in response to customer inquiries.
• Assist supervisor with management reviews of measures with team; develops and executes action plans for improvement.
• Must be able to work with the team in developing improved work processes for the department.
• Adhere to safety requirements by wearing appropriate protective gear.
• Performs other duties as assigned.