Lead Field Service Technician | Fire Alarm Systems

Honeywell•Acton, MA

39d•$74,000 - $93,000•Onsite

About The Position

As a Fire Alarms Systems - Sr Field Service Technician here at Honeywell, you will have the opportunity to provide high-level technical support and service to our customers, ensuring the optimal performance of Honeywell products and systems. You will troubleshoot and resolve complex technical issues, perform maintenance and repairs, and provide training and guidance to customers and junior technicians. Your expertise and dedication will drive customer satisfaction and contribute to the success of our service operations. In this role, you will impact the efficiency and reliability of our service operations, enhance customer satisfaction, and support the growth of our business by ensuring the highest standards of service delivery.

Requirements

Minimum of 2 years of experience in a technical service or field service role
Strong technical knowledge and troubleshooting skills
Ability to work independently and manage multiple tasks

Nice To Haves

Experience with Honeywell products and systems
Customer-focused mindset
Strong problem-solving and decision-making abilities
Ability to train and mentor junior technicians

Responsibilities

Perform periodic tests and yearly NFPA fire alarm inspections to ensure operational readiness and compliance with safety regulations.
Use tools like multimeters and hand tools to troubleshoot and resolve faults in fire alarm components, including smoke detectors, pull stations, and notification devices.
Program various fire alarm control panels (FACPs) and integrated systems like EBI (Enterprise Buildings Integrator), ensuring they adhere to specific site plans and contract requirements.
Maintain detailed records of all inspections, tests, and service actions.
Train customers on system operation and mentor junior technicians in fire safety standards and troubleshooting techniques.
Travel up to 100%