Field Service Technician Jobs

About The Position

Requirements

• High School Diploma or GED
• 3+ years experience in heavy equipment, engine or electric power generation system repair
• 1+ years administrative experience
• 3+ years customer service experience
• 609 Air Conditioning Certification
• Air Brake Certification
• DOT Inspector Qualifications
• Standing, walking, talking, sitting, use of hands & hearing
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 86 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Understanding of Caterpillar warranty programs and coverage
• Basic knowledge of Microsoft Word and Outlook
• Basic ability to search for and enter data into a computer
• Ability to type service reports

Nice To Haves

• Graduation from an accredited technical school in diesel engine or earthmoving repair preferred

Responsibilities

• Prepares accurate and complete service reports and turns them in on time
• Prepares and completes all related inspection forms for on-highway tractors and trailers
• Effectively communicates with customers and peers verbally and in writing
• Accurately completes time cards and other work station functions
• Correctly charges work to appropriate work order segments
• Uses SIS (Service Information System) and orders correct parts, as well as properly uses Caterpillar web sites
• Keeps and maintains all information while on a job and utilizes current shop processes to retain and track information
• Performs work in a neat and professional manner
• Communicates effectively with Service Writer, Shop Coordinators, and Shop Managers to ensure problems, nature of repair, and status of repair are understood and followed up on
• Promotes additional work and services to customers
• Diagnoses and troubleshoots engine and on-highway truck malfunctions and failures
• Analyzes customer repair and maintenance requirements on engines and chassis
• Performs work accurately within close proximity of TRG and with minimal rework
• Keeps up to date with developments in tooling, technologies, and systems
• Uses safe working practices and follows all company safety requirements
• Maintains a clean and organized work area
• Performs maintenance activities on new and rebuilt/repaired equipment
• Makes recommendations as to repairs meeting warranty criteria
• Makes parts replacement decisions assuring optimum economic reusability
• Understands Caterpillar Electronic Engine Control systems and properly troubleshoots and repairs systems
• Understands Caterpillar On-Highway emissions systems and completes diagnosis and repair with minimal supervision
• Uses Caterpillar web-based information to properly repair
• Completes and passes ALL the Caterpillar online training available for the appropriate area
• Willingness to learn new technologies and procedures
• Other duties as assigned by manager
• Provides direction, training, mentoring, and guidance to other technicians as may be assigned by service supervisors

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.