Field Service Technician - Jackson MS

Pitney Bowes • US MS Remote, MS

1d • $22 - $25 • Onsite

About The Position

Pitney Bowes is seeking a Field Service Technician in Jackson, MS. This role involves installing and configuring software and hardware at customer sites, providing end-user training, and contributing to revenue growth through sales leads and professional services. The technician will deliver solutions remotely and onsite, work independently, and stay updated on Pitney Bowes industry knowledge. The Sending Technology Solutions team provides a full range of mailing equipment, postage meters, maintenance, support services, and supplies.

Requirements

• Understanding of DB connectivity and record set manipulation
• Strong communication skills both oral and written
• Understanding of network configuration, operating systems, software, and hardware
• Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels
• Ability to analyze hardware and software problems
• Willingness to submit to a pre-employment drug screen and criminal background check
• A valid driver's license with a clean driving record and reliable vehicle for daily travel to multiple customer locations with paid mileage-company car will be provided within the first year of employment
• The ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodation
• Complete familiarity within a Windows environment and basic knowledge of PC interaction with automated equipment
• Ability to work a flexible schedule with travel as required and overtime if needed

Nice To Haves

• Previous experience troubleshooting and repairing complex mechanical/electrical equipment preferred but not required
• AA degree in Electronics, Mechanics, Computer Science or related field of study is preferred

Responsibilities

• Install and configure software applications and hardware peripherals at customer sites
• Provide end-user training and create job aides for client administrators/operators
• Contribute to revenue growth through sales leads and billable professional services-earn commissions on supplies and/or services you sell
• Deliver solutions remotely and onsite
• Work independently and make decisions free from immediate direction of management
• Stay up to date on Pitney Bowes industry knowledge
• Maintain, repair and install mailing equipment such as inserters, sorters, or comparable equipment
• Troubleshoot equipment problems, establish priorities and work under deadline pressures

Benefits

• Opportunity to grow and develop your career
• Inclusive environment that encourages diverse perspectives and ideas
• Challenging and unique opportunities to contribute to the success of a transforming organization
• Comprehensive benefits globally (PB Benefits and Wellbeing Programs)
• Sales incentives
• Commissions on supplies and/or services you sell
• Paid mileage
• Company car will be provided within the first year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree