Field Service Technician (Material Handling Mechanic – Mobile)

Herc-U-Lift, Inc. • Plymouth, MN

1d • $23 - $45 • Remote

About The Position

Herc-U-Lift, Inc. is seeking an experienced and self-motivated Field Service Technician to join their service and repair team. This fast-paced role involves traveling to customer locations to repair material handling equipment, MEWPs, and rail car movers. The technician will manage their work as a small business, being dispatched from home in a company van and reporting on jobs via a tablet. The primary focus is on responding to customer needs promptly and professionally, building rapport through technical expertise and communication to ensure customer satisfaction.

Requirements

• Valid driver’s license
• Knowledge of engines, transmissions, hydraulics, electrical systems, fuel systems and/or charging systems.
• Mechanically inclined with strong problem-solving skills.
• Working knowledge of computer systems and ability to quickly learn new software for work orders.
• Ability to work independently and with others.
• Organized with strong attention to detail.
• Excellent interpersonal and communication skills.
• Strong customer service skills.
• Professional appearance and preparation.

Nice To Haves

• Some vocational or community college with related coursework.
• 3+ years direct technician experience.

Responsibilities

• Performs preventive maintenance inspections and service on machines.
• Diagnoses mechanical, electrical, or other breakdowns of material handling equipment (forklifts, MEWPs, rail car movers, rough terrain lifts).
• Performs disassembly, repair, and reassembly of various equipment components including engines, transmissions, differentials, clutches, brakes, electrical systems, fuel systems, couplers, etc.
• Collaborates with the parts department to order and install replacement parts.
• Maintains technical knowledge of all equipment brands.
• Utilizes tools of the trade, including precision instruments, welding equipment, shop machines, and power tools for repairs and adjustments.
• Works with minimal supervision and is capable of assisting other technicians.
• Maintains an inventory of parts carried in the service van.
• Adheres to all safety protocols.
• Completes and submits all required paperwork.
• Provides excellent customer service, including offering additional services.
• Manages workload effectively.
• Adapts to changing job duties and responsibilities based on company or customer needs.

Benefits

• Medical (and FSA/HSA plans)
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Company paid basic life insurance
• Supplemental term life insurance
• 401(k) with match
• Short-term disability
• Long-term disability
• Group accident insurance
• Critical illness insurance
• Safety glasses program
• Boot program
• Tuition reimbursement
• In-house training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED