Field Service Technician (Material Handling Mechanic -- Prairie Du Chien, WI)

Herc-U-Lift, Inc. • Prairie du Chien, WI

1d • $23 - $45 • Remote

About The Position

Herc-U-Lift, Inc. is seeking an experienced and self-motivated Field Service Technician to join their service and repair team. This fast-paced role involves traveling to customer locations to repair material handling equipment, MEWPs, and rail car movers. The technician will manage their work as a small business, being dispatched from home in a company van and reporting on jobs via a tablet. A key aspect of the role is building rapport with customers through technical expertise and excellent communication, ensuring customer satisfaction.

Requirements

• Valid driver's license
• Knowledge of engines, transmissions, hydraulics, electrical systems, fuel systems and/or charging systems.
• Mechanically inclined with great problem-solving skills.
• Working knowledge of computer systems and ability to quickly learn software for work orders.
• Works well independently and with others.
• Organized with strong attention to details.
• Possess excellent interpersonal and communication skills.
• Strong customer services skills
• Present a professional image in appearance and preparation

Nice To Haves

• Some vocational or community college with related coursework preferred.
• 3+ years direct technician experience preferred.

Responsibilities

• Performs preventive maintenance inspections and service on machines.
• Diagnoses mechanical, electrical, or other breakdowns of material handling equipment (forklifts, MEWPs, rail car movers, rough terrain lifts).
• Performs disassembly, repair, and reassembly of various equipment components including engines, transmissions, hydraulics, electrical systems, and more.
• Works with the parts department to order and install replacement parts.
• Maintains technical knowledge of all equipment brands.
• Uses tools of the trade, including precision instruments, welding equipment, shop machines, and power tools for adjustments and repairs.
• Requires little supervision and is able to assist others.
• Maintains own parts inventory based on van stock.
• Follows all safety protocols.
• Completes and submits all required paperwork.
• Provides excellent customer service, including offering additional services.
• Manages workload effectively.
• Job duties and responsibilities may change based on company or customer needs.

Benefits

• Medical (and FSA/HSA plans), dental and vision insurances.
• Paid time off and holidays.
• Company paid basic life insurance.
• Supplemental term life insurance.
• 401(k) with match.
• Short- and long-term disability.
• Group accident and critical illness insurance.
• Safety glasses and boot program.
• Tuition reimbursement and in-house training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED