Event Director Jobs

About The Position

Requirements

• At least 3 years of audio-visual experience.
• At least 2 years of operations or supervisory experience.
• Working knowledge of audio-visual equipment in a live-show environment.
• Proficiency using computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and a focus on customer satisfaction.
• A valid driver's license is required for team members who may operate Company vehicles.

Nice To Haves

• Bachelor’s degree or equivalent experience; a bachelor’s degree is preferred.
• At least 3 years of customer service or hospitality experience is preferred.
• Sales experience is a plus.

Responsibilities

• Manage efficient and profitable operations, maximizing revenue and profitability through cost controls and company procedures.
• Achieve location financial goals by managing labor, equipment sub-rentals, and other costs.
• Use operational and financial reports and complete standard and ad hoc reports accurately and on time.
• Coordinate invoicing through the company billing system and ensure client review and approval of billing.
• Prepare accurate, timely sales forecasts for the home location and participate in business review presentations as needed.
• Review and manage location profit and loss statements and develop plans to address deficiencies and grow the business.
• Confirm venue partners process payments to Encore on time.
• Manage daily floor operations, including scheduling, equipment setups, operation, and strikes; assist with floor operations as needed.
• Ensure equipment and services are delivered on time, in good working condition, and according to client specifications, venue requirements, and brand standards.
• Anticipate equipment challenges and changes, and use inventory controls to maintain appropriate inventory, safety, security, and equipment quality.
• Share labor and equipment efficiently within the local market and attend operational venue meetings.
• Work with the Regional Sales Director to develop strategies to maximize revenue per event, including upselling and cross-selling.
• Prepare and deliver customer presentations, quotes, and proposals in a timely manner through applicable channels.
• Attend site visits, pre-conference planning meetings, venue meetings, and customer meetings to support event planning and address customer needs.
• Collaborate with vendors and internal departments to capture and service events; incorporate event cost structures into solutions according to profitability guidelines.
• Maintain accurate customer information in the CRM and stay informed about new products, services, and emerging event technology.
• Prepare and present performance, pipeline, and forecasting information to senior management as needed.
• Build and maintain relationships with customers, venue personnel, and Encore support functions while meeting internal and external customer needs.
• Oversee personnel supporting event execution, meet with guests to confirm needs and equipment setups, and monitor small- to medium-sized events.
• Enforce employee guide and venue standards so the team maintains a polished and professional image.
• Oversee technical aspects of work, guide technicians in troubleshooting equipment and software issues, use company computer systems, and act as the on-site technical expert as needed.
• Promote a high-performance, accountable culture of continuous improvement, learning, and quality.
• Manage employee performance and concerns, staffing levels, selection, performance management, learning, and team development.
• Coach team members, train them on Encore service and equipment standards and computer systems, and recommend them for training opportunities.