Venue Director II - Audio Visual, Event Technology
About The Position
At Pinnacle Live, you’ll do more than fill a role—you’ll help shape the future of live events, hospitality, and production excellence. Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.
Requirements
- High School Graduate or equivalent
- Five (5) years’ management-level experience in the audiovisual and/or hospitality industry preferred
- Demonstrated experience aligning team members behind common goals
- Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
- Strong technical aptitude
- Good working knowledge of computer hardware and software
- Planning ability; able to plan prioritize
- Strong interpersonal skills
- excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong team player orientation
- Professional appearance
Responsibilities
- Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
- Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities.
- Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
- Maintain inventory integrity ensuring quality, functionality, organization, security and availability
- Maintain a working knowledge of industry trends, tools and innovations
- Develop and maintain strong relationships with venue partners
- Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
- Ensure timely payment of all payables
- Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
- Provide Sales Managers the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle
- Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
- Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills
- Provide technical support for events as necessary
- Delegate tasks effectively as required
- Comply with all safety protocols and standard operating procedures
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
