Engineering Manager Jobs

About The Position

Requirements

• At least 10 years of technical program or project management experience delivering complex, multi-stakeholder programs with cross-functional teams on time and within scope.
• Proficiency in Agile methodologies, including Scrum and Kanban, as well as waterfall and hybrid delivery methods.
• Experience with project tools such as Jira, Confluence, Smartsheet, or MS Project.
• Command of program governance practices, including dependency mapping, risk registers, change management, and stakeholder engagement plans.
• Ability to lead and influence engineering teams, product owners, and business stakeholders without direct authority.
• Excellent written, verbal, and organizational skills, with the ability to tailor communication from engineering detail to executive summaries.
• Strong architectural knowledge sufficient to understand delivered solutions and represent the team in business conversations.
• Hands-on software development and operations skills, including source control, debugging, testing, deployment, and monitoring.
• Self-motivated and analytical, with the ability to manage vendors and SOW negotiations across concurrent global programs in ambiguous, fast-moving environments.
• Understanding of GenAI tool usage across SDLC phases and ability to apply it to project or program management.
• Experience working in cross-functional, time-zone-distributed teams.
• Ability to read and reason about system architectures, REST/SOAP API contracts, data flows, and configuration schemas; engage credibly with engineering teams; challenge technical estimates; and assess risks.
• Experience partnering with Quality, Compliance, and Legal teams on initiatives involving GDPR, accessibility, and related standards.
• Experience working with vendors and contractors.

Nice To Haves

• Engineering or technical background.

Responsibilities

• Own end-to-end program delivery across Customer Experience Engineering, including capability rollouts, platform upgrades, and integrations across business units, from inception through go-live and steady state.
• Define and manage program roadmaps and project plans covering scope, schedules, milestones, dependencies, quality criteria, budgets, and resource allocation, with accountability frameworks such as RACI and OKRs.
• Drive cross-functional alignment among engineering, product, operations, business, and vendor teams on requirements, scope, solutions, and deliverables.
• Identify, track, mitigate, and communicate project risks, issues, and blockers, escalating with recommended resolution paths.
• Prioritize competing issues and activities, set expectations with teams, stakeholders, and senior management, and drive issues to resolution.
• Manage stakeholder communications, including executive status reporting, sprint reviews, and governance forums, translating technical topics for technical and non-technical audiences.
• Partner with architects and engineering leads to evaluate, plan, and govern platform customizations, API integrations, and configuration changes on vendor platforms.
• Oversee design reviews, testing phases, and contact-centre-specific go-live readiness to ensure technical delivery quality.
• Lead work across the development lifecycle, including requirements analysis, design, development, deployment, testing, and maintenance.
• Partner with engineers and cross-functional teams to identify bottlenecks, instrument and analyze systems for performance and reliability, and deliver scalable solutions.
• Manage product evolution and define and own a multi-year product roadmap.
• Manage vendors and contractors, including statements of work and negotiations.