Manager, Advanced Services Engineering- Patient Accounting

Oracle • Cleveland, OH

2d

About The Position

The Manager, Advanced Services Engineering role manages support operations for patient accounting applications in a healthcare setting. The manager assigns work, monitors support queues, sets priorities, and ensures timely resolution of issues while remaining hands-on with troubleshooting and escalated incidents. The role also oversees application changes and coordinates with hospital users and Oracle teams on updates, upgrades, configuration changes, and testing.

The position leads team performance and development, investigates recurring application and workflow problems, reviews root-cause analyses, and ensures corrective actions are taken. It also maintains support procedures and technical documentation and communicates service issues, risks, project status, and resource needs to stakeholders.

Requirements

• Experience directly managing application support or technical teams while remaining involved in troubleshooting and service delivery.
• Working knowledge of healthcare patient accounting systems and hospital revenue cycle workflows.
• Experience supporting software configuration, updates, upgrades, and issue resolution in a healthcare setting.
• Ability to investigate application and workflow issues, review root-cause findings, and guide corrective action.
• Experience assigning work, coaching employees, addressing performance issues, and identifying training needs.
• Ability to explain technical issues, manage escalations, and agree on priorities with hospital stakeholders.

Responsibilities

• Assign work, monitor support queues, set priorities, and ensure timely resolution of patient accounting application issues.
• Work alongside staff to troubleshoot problems, review configurations, and resolve escalated incidents.
• Set team expectations, provide feedback, address performance gaps, and develop employee skills.
• Coordinate updates, upgrades, configuration changes, and testing with hospital users and Oracle teams.
• Review root-cause analysis, confirm corrective actions, and address recurring application and workflow problems.
• Keep procedures and technical documentation current and implement practical improvements to support delivery.
• Communicate service issues, risks, project status, and resource needs to hospital leaders and Oracle teams.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance for employees, spouses, and children
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Flexible or accrued vacation, depending on employee eligibility and position
• 11 paid holidays
• Paid sick leave
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal benefits
• Voluntary auto, homeowner, and pet insurance
• May be eligible for bonus and equity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed