Senior Advanced Services Engineer- Patient Accounting

Oracle • Cleveland, OH

2d

About The Position

The Senior Advanced Services Engineer supports Oracle Health Patient Accounting applications and hospital patient accounting operations. The role provides proactive and reactive application support, investigates and resolves application and workflow issues, and helps hospital users maintain effective operations. It also performs routine application configuration, software updates, upgrades, and validation activities, seeking guidance when needed. The engineer works with hospital users, Oracle Support, Product Development, and senior technical staff; contributes to workflow improvements and technical documentation; and communicates recommendations and application best practices to customers.

The role requires hands-on Oracle Health Patient Accounting experience, knowledge of hospital patient accounting and revenue cycle processes, technical troubleshooting abilities, and clear communication and collaboration skills. Certain U.S.-based or U.S. customer-facing roles may be subject to applicable immunization or occupational health mandates and/or drug testing. U.S. hiring range: $68,800–$166,100 per year; the position may also be eligible for bonus and equity. Oracle notes that compensation placement depends on factors such as knowledge, skills, experience, market conditions, location, and internal peer equity. The posting states that U.S.-based employees must complete identity verification involving the collection and processing of biometric information; accommodations may be granted following an individualized assessment.

Requirements

• Hands-on experience supporting or working with Oracle Health Patient Accounting, including familiarity with application functionality, configuration, and patient accounting workflows.
• Understanding of hospital patient accounting and revenue cycle processes and how technology supports daily operations.
• Ability to gather information, investigate application issues, document findings, and appropriately escalate complex problems.
• Ability to work effectively with hospital users, technical teams, and stakeholders to understand needs and explain solutions clearly.

Responsibilities

• Provide proactive and reactive application support for Oracle Health Patient Accounting and help hospital users resolve issues.
• Investigate application and workflow incidents, document solutions, and coordinate with Oracle Support, Product Development, and senior technical staff as needed.
• Perform routine application configuration, software updates, upgrades, and validation activities, seeking guidance when needed.
• Identify opportunities to streamline processes and reduce repetitive work, and maintain clear technical documentation and customer deliverables.
• Participate in customer meetings, communicate technical recommendations, and guide hospital users on application features, changes, and best practices.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance for employees, spouses, and children
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off, including flexible or accrued vacation depending on employee eligibility and position
• 11 paid holidays
• Paid sick leave
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal benefits
• Voluntary auto, homeowner, and pet insurance
• Potential eligibility for bonus and equity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed