Senior Advanced Services Engineer- Patient Accounting
About The Position
The Senior Advanced Services Engineer supports Oracle Health Patient Accounting for hospital users. The role provides proactive and reactive application support, investigates application and workflow issues, and helps maintain effective patient accounting operations. It also performs routine configuration, software updates, upgrades, and validation activities, seeking guidance when needed. The engineer works with hospital users, Oracle Support, Product Development, and senior technical staff to resolve incidents and communicate technical recommendations. The position also identifies workflow improvements, reduces repetitive work, maintains technical documentation and customer deliverables, and educates users on application features, changes, and best practices.
Requirements
- Hands-on experience supporting or working with Oracle Health Patient Accounting, including familiarity with application functionality, configuration, and patient accounting workflows.
- Understanding of hospital patient accounting and revenue cycle processes and how technology supports daily operations.
- Ability to gather information, investigate application issues, document findings, and escalate complex problems appropriately.
- Ability to work effectively with hospital users, technical teams, and stakeholders to understand needs and explain solutions clearly.
Responsibilities
- Provide proactive and reactive support for Oracle Health Patient Accounting and help hospital users resolve issues.
- Investigate application and workflow incidents, document solutions, and coordinate with Oracle Support, Product Development, and senior technical staff as needed.
- Perform routine application configuration, software updates, upgrades, and validation activities, seeking guidance when needed.
- Identify opportunities to streamline workflows and reduce repetitive work, and maintain technical documentation and customer deliverables.
- Participate in customer meetings, communicate technical recommendations, and guide hospital users on application features, changes, and best practices.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion.
- Short-term and long-term disability insurance.
- Life insurance and AD&D; supplemental life insurance for employees, spouses, and children.
- Health care and dependent care Flexible Spending Accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Paid time off, including flexible or accrued vacation depending on eligibility and position; accrual rates are specified in the posting.
- 11 paid holidays.
- Paid sick leave: 72 hours upon hire, refreshed each calendar year, with unused balance carrying over up to 112 hours.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal benefits.
- Voluntary auto, homeowner, and pet insurance.
- May be eligible for bonus and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
