Manager, Advanced Services Engineering- Patient Accounting
About The Position
Oracle is hiring a Manager, Advanced Services Engineering, focused on Patient Accounting. The role manages daily support operations for patient accounting applications, including work assignment, support-queue oversight, prioritization, and timely issue resolution. The manager remains hands-on, helping staff troubleshoot problems, review configurations, and resolve escalated incidents. The position oversees application updates, upgrades, configuration changes, and testing in coordination with hospital users and Oracle teams. It also leads investigations into application and workflow issues, reviews root-cause findings, confirms corrective actions, and works to prevent recurring problems. The manager maintains procedures and technical documentation, improves support delivery, develops employee skills, and communicates service issues, risks, project status, priorities, and resource needs to hospital leaders and Oracle teams. Oracle describes itself as a provider of AI and cloud solutions and notes that its US benefits include health coverage, paid leave, retirement savings, and other benefits. The stated US hiring range is $102,300 to $209,500 per annum; the position may also be eligible for bonus and equity.
Requirements
- Experience directly managing application support or technical teams while remaining involved in troubleshooting and service delivery.
- Working knowledge of healthcare patient accounting systems and hospital revenue cycle workflows.
- Experience supporting software configuration, updates, upgrades, and issue resolution in a healthcare setting.
- Ability to investigate application and workflow issues, review root-cause findings, and guide corrective action.
- Experience assigning work, coaching employees, addressing performance issues, and identifying training needs.
- Ability to explain technical issues, manage escalations, and agree on priorities with hospital stakeholders.
Responsibilities
- Assign work, monitor support queues, set priorities, and ensure timely resolution of patient accounting application issues.
- Work alongside staff to troubleshoot problems, review configurations, and resolve escalated incidents.
- Set performance expectations, provide feedback, address performance gaps, and develop employee skills.
- Coordinate application updates, upgrades, configuration changes, and testing with hospital users and Oracle teams.
- Review root-cause analyses, confirm corrective actions, and address recurring application and workflow problems.
- Keep procedures and technical documentation current and implement practical improvements to support delivery.
- Communicate service issues, risks, project status, and resource needs to hospital leaders and Oracle teams.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short-term and long-term disability
- Life insurance and AD&D
- Supplemental life insurance for employees, spouses, and children
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible or accrued vacation, depending on employee eligibility and position
- 11 paid holidays
- Paid sick leave
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal benefits
- Voluntary auto, homeowner, and pet insurance
- The role may be eligible for bonus and equity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
