Cloud Engineering and Reliability Manager

DRB•Lakemore, OH

About The Position

The Manager, Cloud Engineering and Reliability provides strategic and operational leadership for DRB’s cloud infrastructure, platform operations, and systems engineering capabilities. The role leads and develops a high-performing team responsible for secure, scalable, reliable, and cost-effective cloud services supporting DRB products, customers, and business operations. The Manager sets priorities and engineering standards, advances automation and observability, strengthens resilience and disaster recovery, and partners across Product, Engineering, Security, Support, and business teams to improve service performance and delivery. The role is accountable for team development, operational excellence, cloud governance, vendor management, capacity planning, and measurable improvements in availability, security, scalability, and cost efficiency.

Requirements

At least 5 years of progressive experience in cloud infrastructure, systems engineering, DevOps, platform engineering, site reliability engineering, or a related discipline.
At least 2 years of people leadership experience.
Experience with AWS, Azure, or another enterprise cloud platform.
Leadership and development experience with cloud infrastructure, DevOps, platform engineering, site reliability, or systems engineering teams.
Strong knowledge of enterprise cloud services and architecture patterns, including networking, identity and access, compute, storage, databases, backup, and recovery.
Experience with Infrastructure as Code and automation tools, modern CI/CD, and configuration-management practices.
Experience establishing monitoring, logging, alerting, observability, service-level objectives, and operational performance measures.
Working knowledge of cloud security, compliance, governance, risk management, and least-privilege access practices.
Experience leading incident response, problem management, root-cause analysis, disaster recovery testing, and operational improvement.
Ability to manage cloud costs, budgets, forecasts, vendor relationships, contracts, and optimization initiatives.
Ability to translate business priorities and technical risk into clear roadmaps, operating plans, investment recommendations, and measurable outcomes.
Strong communication, collaboration, stakeholder management, analytical thinking, and executive presentation skills.
Ability to manage multiple concurrent initiatives and make sound decisions as requirements, timelines, service conditions, or risks change.

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, Engineering, Management Information Systems, or a related field, or equivalent practical experience.
AWS or Azure certification, or a comparable cloud, DevOps, security, or infrastructure certification.

Responsibilities

Lead, coach, and develop Cloud Systems Engineers by setting goals, priorities, performance expectations, development plans, and accountability.
Define and execute the cloud engineering roadmap in alignment with business priorities, product roadmaps, customer commitments, security requirements, and engineering objectives.
Oversee the reliability, availability, scalability, performance, security, and cost effectiveness of cloud infrastructure and shared platform services.
Establish engineering standards and operational practices for cloud architecture, infrastructure provisioning, configuration, access, monitoring, backup, recovery, patching, and lifecycle management.
Drive Infrastructure as Code, configuration management, automated provisioning, deployment automation, and self-service capabilities.
Advance observability through monitoring, logging, alerting, dashboards, service-level indicators, and actionable operational metrics.
Own disaster recovery and business continuity readiness for cloud services, including recovery objectives, testing, remediation, and executive reporting.
Partner with Product, Software Engineering, Architecture, Security, Quality Assurance, Support, and business leaders to plan capacity, resolve dependencies, and deliver strategic initiatives.
Establish and monitor service-level objectives, service-level agreements, key performance indicators, incident trends, cloud consumption, and budget performance.
Serve as the management escalation point for critical incidents and complex technical challenges, ensuring ownership, timely communication, service restoration, and corrective-action follow-through.
Promote disciplined incident, problem, and change management, including post-incident reviews and elimination of recurring failure patterns.
Manage cloud vendors and technology partners, including service performance, contract support, licensing, renewals, and escalations.
Lead cloud financial management and optimization, including forecasting, tagging, allocation, rightsizing, commitment planning, and identifying waste or underutilized resources.
Ensure cloud services follow applicable security, compliance, risk-management, and governance requirements in partnership with Security and other control functions.
Own team workforce and capacity planning, including hiring, skills development, succession planning, contractor or partner strategy, and resource allocation.
Contribute to annual operating plans, strategic plans, cloud and tooling investments, departmental budgets, and business cases.
Evaluate emerging cloud, DevOps, platform engineering, and site reliability practices and introduce improvements that deliver measurable business and operational value.
Represent Cloud Engineering in executive, customer, vendor, audit, architecture, and cross-functional forums as needed.