Cloud and Infrastructure Engineering Manager

RES•Denver, CO

1d•Hybrid

About The Position

The Cloud & Infrastructure Engineering Manager, Group leads the team responsible for RES Group’s business-critical cloud platforms and infrastructure, which support a global organization operating 24x7. This working-manager position provides day-to-day team leadership and is accountable for operational performance, uptime, governance, disaster recovery, incident response, service delivery, risk, and budget. The manager contributes to team strategy under the Director of Cloud & Infrastructure and aligns team priorities with business needs while empowering technical leads on technical decisions. The role combines people management with hands-on engineering, including designing, building, and maintaining Azure IaaS and PaaS solutions and automation. It requires regular coordination with IT leadership, vendors, Security, Architecture, Applications, and geographically distributed teams. The position requires three days in the office and 5–15% domestic travel. It is bonus eligible, and the anticipated base salary range is $113,900–$142,400; final compensation depends on education, qualifications, experience, and work location. RES describes a workplace focused on inclusion, respect, care, safety, quality, and employee development. The role includes regular leadership and performance responsibilities, participation in hiring, development discussions, and timely performance reviews. The work environment may include occasional exposure to noise and the physical demands listed in the posting. Candidates must pass a pre-employment background investigation and drug test.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field.
At least 5 years of experience in IT infrastructure engineering.
At least 2 years of experience managing an IT engineering team.
Ability to lead a small to medium technical team day to day and hold the team accountable for results.
Ability to prioritize competing initiatives based on business impact and explain decisions to IT leadership and stakeholders.
Ability to communicate with and influence leadership, internal partners, and vendors to adopt team standards and practices.
Clear written and verbal communication, including status and outage communications during incidents.
Sound judgment under pressure during critical incidents, including after-hours situations.
Ability to write and enforce standards, processes, and procedures.
Collaborative working style across geographically distributed teams and ability to empower technical leads on technical matters.
Experience with Microsoft Azure IaaS, including Virtual Machines, networking (VNETs, NSGs, VPN/ExpressRoute), Monitor, Backup, Site Recovery, Containers, and AVD.
Experience with Microsoft Azure PaaS, including SQL Database, App Services, Key Vault, Storage Accounts, and related serverless services.
Knowledge of Azure governance, including Entra ID, RBAC, Azure Policy, Management Groups, Defender for Cloud, and cost management.
Experience with infrastructure as code and automation, including PowerShell, Bicep or Terraform, ARM, Git/GitHub, and Automation Accounts.
Experience with observability and monitoring platforms, including Zabbix.
Experience with Rubrik.
Knowledge of ITIL-based incident, change, and problem management, and disaster recovery planning and testing.
Ability to define and report uptime and availability SLAs.
Ability to meet the role’s stated physical requirements, with reasonable accommodations available as described in the posting.
Ability to pass a pre-employment background investigation and drug test.

Nice To Haves

Experience collaborating with geographically distributed teams.
ITIL certification or familiarity with service management best practices.

Responsibilities

Provide day-to-day operational leadership of the Cloud and Infrastructure Engineering team, including workload assignment, goal setting, and performance management.
Own the team’s short-term plans, execute the function’s strategy, and contribute to team strategy and annual goals.
Set priorities and sequence team work in alignment with business needs; communicate trade-offs to stakeholders and rely on technical leads for technical roadmap content.
Own governance for Azure and other cloud tools, including policy, compliance, cost and security controls, and operating procedures.
Document, establish, and enforce engineering standards through change control.
Create and maintain cloud and infrastructure operations processes, procedures, and standards, including change control and backup.
Own the disaster recovery program by maintaining plans, scheduling and running tests, and tracking remediation of gaps.
Own cloud-service uptime SLAs, monitor service health, report availability, and drive remediation when targets are missed.
Lead critical incident response, including after-hours and weekend escalations; communicate outages, keep IT leadership informed, and ensure post-incident reviews and actions are completed.
Provide IT leadership with accountability for delivery, service performance, risk, and platform budgets.
Perform hands-on engineering, designing, building, and maintaining Azure IaaS and PaaS solutions and automation.
Empower technical leads on technical decisions and support those decisions with stakeholders.
Attend work regularly and punctually and comply with the Employee Handbook, Code of Conduct, and company policies and procedures.
Coordinate vendor and Microsoft support escalations and manage infrastructure vendor relationships and renewals.
Review and approve production infrastructure changes according to change control procedures.
Work with Security, Architecture, and Applications teams to ensure infrastructure is secure, performant, and aligned with business requirements.
Track and manage Azure consumption and infrastructure spend and identify cost optimization opportunities.
Sponsor research, technical evaluations, and proofs of concept for new Azure services and tools.
Maintain the team’s on-call rotation and runbooks and ensure Service Desk escalations are resolved with clear ownership and communication.
Support infrastructure-related audits and compliance activities.
Perform other duties as assigned.
Model and reinforce safety and quality-oriented behavior, ensure safe practices, correct at-risk behaviors, and support adherence to standard operating procedures.
Manage one or more direct reports, participate in hiring, communicate goals and policy information, and demonstrate leadership to the client group.
Support employee development by assigning challenging work, holding development discussions, empowering employees, and conducting timely performance reviews.
Travel domestically 5–15%.