Cloud and Infrastructure Engineering Manager

RES•Denver, CO

9d•$113,900 - $142,400•Hybrid

About The Position

The Cloud & Infrastructure Engineering Manager, Group leads the team responsible for business-critical infrastructure and cloud platforms that support RES Group’s global, 24x7 operations. Reporting to the Director of Cloud & Infrastructure, this working manager provides day-to-day operational leadership and contributes to team strategy. The role is accountable for uptime, governance, disaster recovery, incident response, service performance, risk, and budget while also performing hands-on Azure infrastructure engineering and automation. The position requires three days in the office and domestic travel of 5% to 15%.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field.
At least 5 years of experience in IT infrastructure engineering.
At least 2 years of experience managing an IT engineering team.
Ability to lead a small to medium technical team day to day and hold the team accountable for results.
Ability to prioritize competing initiatives based on business impact and explain decisions to IT leadership and stakeholders.
Ability to communicate with and influence leadership, internal partners, and vendors to adopt team standards and practices.
Clear written and verbal communication, including status reporting and outage communications during incidents.
Sound judgment under pressure during critical incidents, including after-hours situations.
Ability to write and enforce standards, processes, and procedures.
Collaborative working style across geographically distributed teams and ability to empower technical leads on technical matters.
Experience with Microsoft Azure IaaS, including Virtual Machines, networking (VNETs, NSGs, VPN/ExpressRoute), Monitor, Backup, Site Recovery, Containers, and AVD.
Experience with Microsoft Azure PaaS, including SQL Database, App Services, Key Vault, Storage Accounts, and related serverless services.
Knowledge of Azure governance, including Entra ID, RBAC, Azure Policy, Management Groups, Defender for Cloud, and cost management.
Experience with infrastructure as code and automation using PowerShell, Bicep or Terraform, ARM, Git/GitHub, and Automation Accounts.
Experience with observability and monitoring platforms, including Zabbix.
Experience with Rubrik.
Knowledge of ITIL-based incident, change, and problem management and disaster recovery planning and testing.
Ability to define and report on uptime and availability SLAs.
Ability to travel domestically 5% to 15%.
Regular and punctual attendance and compliance with company policies.
Ability to meet the described physical demands, with reasonable accommodations available where applicable.

Nice To Haves

Experience collaborating with geographically distributed teams.
ITIL certification or familiarity with service management best practices.

Responsibilities

Provide day-to-day operational leadership of the Cloud and Infrastructure Engineering team, including workload assignment, goal setting, and performance management.
Own short-term team plans, execute the function’s strategy, and contribute to team strategy and annual goals.
Prioritize and sequence work according to business needs, communicate trade-offs to stakeholders, and work with technical leads on platform roadmap decisions.
Own governance for Azure and other cloud tools, including policy, compliance, cost and security controls, and operating procedures.
Create and maintain cloud and infrastructure operations processes, procedures, and standards, including change control and backup.
Own the disaster recovery program, ensure plans are current, schedule and conduct DR tests, and track remediation of gaps.
Own cloud service uptime SLAs, monitor service health, report availability, and drive remediation when targets are missed.
Lead critical incident response, including after-hours and weekend escalations; communicate outages, inform IT leadership, and ensure post-incident reviews and follow-up actions are completed.
Provide IT leadership with accountability for delivery, service performance, risk, and budget for the team’s platforms.
Perform hands-on engineering, including designing, building, and maintaining Azure IaaS and PaaS solutions and automation.
Empower technical leads on technical decisions and support those decisions with stakeholders.
Attend work regularly and punctually and comply with the Employee Handbook, Code of Conduct, and Company Policies & Procedures.
Coordinate vendor and Microsoft support escalations and manage infrastructure vendor relationships and renewals.
Review and approve production infrastructure changes in accordance with change control procedures.
Work with Security, Architecture, and Applications teams to ensure infrastructure is secure, performant, and aligned with business requirements.
Track and manage Azure consumption and infrastructure spending and identify cost optimization opportunities.
Sponsor research, technical evaluations, and proofs of concept for new Azure services and tools.
Maintain the team’s on-call rotation and runbooks and ensure Service Desk escalations are resolved with clear ownership and communication.
Support audits and compliance activities related to infrastructure controls.
Perform other duties as assigned.
Promote safety and quality, lead by example in safe practices, reinforce safe behaviors, correct at-risk behaviors, and ensure site team members understand standard operating procedures.
Lead and support the site team in technical, quality, and safety matters using established systems.
Foster an inclusive workplace that creates opportunity, serves others, builds trust, encourages innovation, and exceeds expectations.
Manage one or more direct reports, participate in hiring and selection, and communicate regularly with direct reports about goals, accomplishments, and policies.
Provide challenging assignments and employee development discussions, empower employees, and conduct timely performance reviews in accordance with RES guidelines.