Director Jobs

About The Position

Requirements

• Enthusiastic, aggressive, and results-driven professional individual.
• Ability and passion for guest service and booking business.
• Proficient in general computer knowledge.
• Strong communication and organizational skills.

Nice To Haves

• Experience in selling catering events.
• Experience in servicing group rooms related conventions/meetings and Catering events.
• Experience supervising Catering sales managers, trainees, and administrative staff.
• Experience collaborating with Asst. Director of Convention Services.
• Experience acting as a liaison between Catering & Convention Services and all departments.
• Experience training and monitoring the Event contractual agreement process.
• Experience quoting pricing, setting traces, and management of accounts.
• Experience preparing and administering an annual budget.
• Experience developing annual goals for Catering and Convention Services Team.
• Experience monitoring and reviewing Catering Sales Managers’ sales achievement.
• Experience working with DOSM on revenue strategies.
• Experience assisting DOSM in establishing and maintaining the annual Sales & Marketing Plan.
• Experience establishing and maintaining rapport with clients.
• Experience developing banquet menu pricing, rental fees, and revenue minimums.
• Experience negotiating/achieving maximum revenue/profit.
• Experience participating in daily business review meetings, weekly Catering prospecting reviews, sales meetings, and management meetings.
• Experience coordinating sales efforts between hotel sales department and catering sales.
• Experience ensuring function bookings, group resumes, and event contracts are prepared and distributed accurately and efficiently.
• Experience creating Standard Operating Procedures (SOP’s).
• Experience with Delphi system.
• Experience working with Delphi Manager on month-end reports.
• Experience maintaining a harmonious working relationship with other departments.
• Experience liaising with food and beverage outlets regarding reservations and flow of clients.
• Experience preparing monthly forecasts.
• Experience balancing operational, administrative, and Colleague needs.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Assist in the recruitment and hiring of the team, training, managing, and coaching managers to meet company goals and maximize hotel revenues.
• Work closely with DOSM to increase Team Engagement and Development in their Sales and/or Management Roles.
• Direct, train, and manage all activity related to the Catering and Convention Services office, ensuring all service standards are followed.
• Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution.
• Must be proficient in general computer knowledge and able to train and monitor the Event contractual agreement process, quoting pricing, setting traces, and the management of accounts.
• Prepare an annual budget for approval and administer that budget in a fiscally responsible manner.
• Develop annual goals for Catering and Convention Services Team.
• Monitor and review Catering Sales Managers’ sales achievement as it relates to productivity.
• Keep the DOSM informed of all activities related to the Catering & Convention Services Department with regular meetings and daily communication.
• Work closely with DOSM and Director of Revenue Management (DORM) on revenue strategies.
• To assist the DOSM in establishing and maintaining the annual Sales & Marketing Plan.
• Establish and maintain rapport with clients, prior to, during, and post conference, exceeding their expectations and encouraging repeat business.
• Conduct site inspections as required.
• Develop banquet menu pricing, rental fees, and revenue minimums, using current competitive data and as directed.
• Negotiate/achieve maximum revenue/profit while satisfying clients’ needs.
• Participate in daily business review meetings, weekly Catering prospecting reviews, sales meetings, and management meetings.
• Coordinate sales efforts between hotel sales department and catering sales to ensure proper utilization of function space to yield maximum revenues.
• Ensure that function bookings, group resumes, and event contracts are prepared and distributed accurately and efficiently.
• Work towards providing efficient processes and updating/creating Standard Operating Procedures (SOP’s).
• Ensure Team is well trained on Delphi, monitor Delphi and enforce SOP’s for its use with audits as needed.
• Work with Delphi Manager on month-end reports, maintaining and meeting deadlines.
• Help to answer questions daily from Staff as needed and maintain good morale in the office, alerting DOSM to any concerns as needed.
• Maintain a harmonious working relationship with other departments in the hotel, other hotels, convention bureau, and regional offices, as well as constant knowledge of what is happening in the market and other hotel properties.
• Ensure meeting and function rooms are properly maintained at all times, liaising with food and beverage outlets regarding reservations and flow of clients.
• Work closely with the Director of Sales & Marketing to prepare monthly forecasts.
• Balance operational, administrative, and Colleague needs.
• Follow departmental policies and procedures.
• Follow all safety policies.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance