Director of Trust Operations

Hancock Whitney•New Orleans, LA

About The Position

Responsible for oversight and management of all aspects of Trust Operations to ensure a culture of quality and operational excellence to support the Trust Department and unified Wealth Management strategic objectives. Serves as a subject matter expert across Wealth Management to ensure consistent execution of operational objectives.

Requirements

Bachelor’s Degree in business related field required
10 years of experience in banking with seven years in operations required
Five years of management experience required
Strong familiarity with regulations covering securities, transfer agency, information technology, and corporate governance required
Advanced knowledge of Trust business including personal trust, institutional trust, corporate trust, investment management, retirement services, securities operations, and transfer agency
Experienced in long range planning and budgeting
Comprehensive understanding of regulations governing the Trust industry and securities operations
Experienced in Trust accounting and investment management systems, as well as surrounding systems such as wire transfer and treasury management
Experienced in reading, creating, understanding, and managing financial reports, analyses and strategy documents

Nice To Haves

CPA, MBA, or CSOP strongly preferred

Responsibilities

Oversees all aspects of Trust Operations including Securities Services, Service Delivery Team, Special Processing, Trust Business Systems, and Reconciliations.
Directs the overall strategy for Trust Operations in accordance with the unified Wealth Management strategy.
Manages relationships with internal bank service and support departments such as Information Technology, Business Continuity, Security, Treasury Services, and Electronic Funds Transfer.
Serves on various bank committees such as Vendor Management Committee as required.
Maintains wire transfer authority requirements for Trust Department. Responsible for reviewing wire transfers for business operations as needed.
Manages critical vendor relationships including needs analysis, developing requirements, negotiating contracts, problem identification and resolution, vendor performance monitoring, vendor regulatory compliance, project management, and implementation of solutions.
Partners with internal and external auditors, state and Federal banking and securities regulators to fulfill requirements, address issues, craft formal responses to and solutions for audit violations and recommendations.
Speaks directly to clients and prospective clients including institutions, government agencies, executives of corporations, and high net worth individuals in sales, client retention, problem-solving situations.
Develops Trust Department continuity plans and serves as Business Unit Contingency Coordinator in accordance with Corporate Business Continuity requirements.
Leads technical projects as needed, such as: mergers, acquisitions and system conversions; launching new products; identification and installation of new or enhanced capabilities; automation of manual processes.
Responsible for the overall direction, coordination, and evaluation of associates and carries out these supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training associates; planning, assigning and directing work; performance management; rewarding associates; addressing complaints and resolving problems.