Director of Fraud, Trust and Safety

FiveBy • Seattle, WA

4d • Remote

About The Position

FiveBy is seeking a full-time Practice Lead to own the performance, health, and growth of its fraud and trust and safety portfolio. This is the practice’s senior operational and subject-matter leadership role, with accountability for executive client confidence, delivery quality, people leadership, account health, portfolio growth, practice methods, and renewal readiness across major technology clients. The role requires deep practical fraud expertise, strong people management, exacting quality standards, and sound judgment with senior clients. The Practice Lead guides service priorities and capacity and provides strategic and conceptual analytical frameworks to the delivery team; technical fraud execution is led by senior delivery specialists. The role is responsible for earning renewals through excellent delivery and expanding relationships across each client organization.

The Practice Lead leads growth and market presence, senior client and engagement relationships, delivery quality, fraud expertise, and people and practice development. The role partners with sales on expansion opportunities and proposals, sets engagement strategy and priorities with client leaders and program managers, leads major escalations, and ensures client-facing work is accurate, complete, clear, and defensible. It also manages and develops Client Leads and Principal Consultants, improves practice offerings and delivery methods, and contributes to FiveBy leadership and company strategy.

FiveBy is a fully remote consulting company of approximately 35 employees, headquartered in Seattle, with operations across the United States. The position requires regular predictable attendance, may require work outside standard business hours as business needs dictate, and involves possible travel to client sites. Candidates must be authorized to work in the U.S. without requiring employer sponsorship. The position does not offer visa sponsorship.

Requirements

• Twelve or more years of experience in fraud operations, fraud risk management, trust and safety, payments risk, online security, or a related field.
• At least four years in consulting, professional services, or an advisory role, with responsibility for senior client relationships and delivery outcomes and a record of growing client accounts.
• An established professional network in fraud or trust and safety, with relationships that have led to new or expanded engagements.
• Demonstrated experience building or leading a fraud program, team, or practice and managing experienced professionals.
• A record of developing leaders, retaining critical employees, and addressing performance concerns directly and fairly.
• Deep practical knowledge of fraud programs, investigations, controls, operations, and relevant fraud types, such as account abuse, promotional and referral fraud, synthetic identity, payment and chargeback fraud, and coordinated abuse.
• Strong analytical judgment and ability to frame ambiguous strategic and operational problems.
• Exceptional written and verbal communication, including the ability to review and produce executive-ready work and represent FiveBy credibly with senior clients.
• A bachelor's degree in a relevant field or equivalent professional experience.
• A full-time, multi-year commitment to building FiveBy's primary growth practice.
• Authorization to work in the U.S. without requiring employer sponsorship.

Nice To Haves

• Experience advising CISO, vice president, or executive director-level clients.
• External contributions through white papers, conferences, or working groups.
• Relevant certification such as CFE, CFCS, or Certified Payments and Fraud Prevention Professional.

Responsibilities

• Earn renewal readiness through strong execution and clear client value.
• Map stakeholders across client organizations, identify needs through insight-led conversations, and partner with sales to develop expansion work.
• Participate in sales calls and client pitches as the practice subject-matter expert.
• Contribute fraud expertise to solution design, proposals, statements of work, and executive presentations while leaving pricing, contracting, and negotiation responsibility with the commercial owner.
• Represent FiveBy in the fraud and trust and safety industry by attending and speaking at conferences, participating in working groups, and maintaining a network of senior practitioners.
• Own senior delivery relationships and executive client confidence across the portfolio while dedicated program managers serve as primary day-to-day coordination contacts.
• Set engagement strategy, priorities, staffing, and material changes in direction with client leaders and FiveBy program managers.
• Surface delivery, margin, capacity, and renewal risks early.
• Lead major client escalations and crises and bring consequential account decisions to resolution with appropriate stakeholders.
• Set quality standards and make the final determination that client-facing work is accurate, complete, clear, and defensible before release.
• Provide senior oversight and practical guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation approaches.
• Contribute to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions when senior judgment is needed.
• Manage, coach, and develop Client Leads and Principal Consultants and ensure effective people management throughout client teams.
• Build a stable, high-performing team by clarifying roles, addressing performance concerns promptly, retaining key employees, and developing future leaders.
• Define and improve service offerings, delivery methods, staffing criteria, quality controls, and reusable tools.
• Turn engagement lessons into FiveBy intellectual property, including playbooks, investigation methods, and detection frameworks.
• Represent the practice in FiveBy leadership discussions and contribute to company strategy, capability planning, and resource and investment decisions.

Benefits

• Group medical, dental, and vision insurance plans; FiveBy covers 100% of monthly premiums for individual employees, and qualifying beneficiaries may be added at the sponsoring employee’s expense.
• 401(k) plan with employer matching.
• 120 hours of PTO annually, pro rata for hourly employees.
• 10 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director