Trust and Safety Analyst (Contract)

thatgamecompany • Los Angeles, CA

1d • $30 - $40 • Remote

About The Position

The Trust & Safety Analyst helps keep players safe from exploitation, toxicity, and harm by supporting the day-to-day enforcement of safety policies and workflows. The role involves investigating safety cases, reviewing reports and potential violations, documenting sensitive cases, reporting illegal harms, and responding to players who appeal moderation actions. The position is a 6- to 8-month contract and is remote in the United States and Canada.

Requirements

• 1–2+ years of professional experience in Trust & Safety, content moderation, customer support, or a similar role, with exposure to handling disputes and/or policy violations.
• Significant understanding of sensitive player issues, digital privacy rights, and online safety practices.
• Ability to engage empathetically with players and facilitate constructive dialogue around sensitive topics while upholding safety guidelines.
• Experience with case documentation involving sensitive issues, such as child safety, or with incident and case-handling procedures.
• Strong analytical, written, and verbal communication skills.
• Excellent attention to detail and problem-solving skills.
• Must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available.

Nice To Haves

• SaaS customer or player support experience.
• Trust and Safety moderation experience.
• Familiarity with Helpshift and/or Jira.
• Actively play Sky: Children of the Light.

Responsibilities

• Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy.
• Review player reports, accounts, and detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors, including those that may involve explicit content.
• Accurately document case details to support safety investigations and internal reporting requirements.
• Compile and submit reports of illegal harms to NCMEC or law enforcement.
• Respond directly to players appealing bans, sanctions, and other moderation actions.

What This Job Offers

• Education Level: No Education Listed