Director of Fraud, Trust and Safety

FiveBy • Seattle, WA

5d • $174,000 - $210,000 • Remote

About The Position

FiveBy is seeking a full-time Practice Lead to own the performance, health, and growth of its fraud and trust and safety portfolio. This is the practice’s senior operational and subject-matter leadership role, accountable for executive client confidence, delivery quality, people leadership, account health, portfolio growth, practice methods, and renewal readiness across major technology clients. The role requires deep practical fraud expertise, strong people management, exacting quality standards, and calm judgment with senior clients. It guides service priorities and capacity and provides strategic and conceptual analytical frameworks to the delivery team, while senior delivery specialists lead technical fraud execution. The Practice Lead grows the practice’s client portfolio by earning renewals through excellent delivery and expanding relationships across each client organization.

The role leads growth and market activity, senior client relationships and engagements, delivery quality and fraud expertise, and people and practice development. It sets engagement strategy, quality standards, and practice methods; provides senior oversight and practical guidance on fraud work; contributes to complex investigations and program decisions when senior judgment is needed; and represents the practice in company leadership discussions. The position is fully remote at a consulting company headquartered in Seattle, with travel to client sites and work outside standard business hours as business needs dictate.

The starting salary range is $175,000 to $200,000 per year, with a full range of $174,000 to $210,000 for this level and function in the Greater Seattle Area. Employees are eligible for medical, dental, and vision insurance, a 401(k) plan with employer matching, 120 hours of annual PTO, and 10 paid holidays. The position does not offer visa sponsorship; candidates must be authorized to work in the U.S. without employer sponsorship.

Requirements

• Twelve or more years of experience in fraud operations, fraud risk management, trust and safety, payments risk, online security, or a related field.
• At least four years in consulting, professional services, or an advisory role, with responsibility for senior client relationships and delivery outcomes and a record of growing client accounts.
• An established professional network in fraud or trust and safety, with relationships that have led to new or expanded engagements.
• Demonstrated experience building or leading a fraud program, team, or practice and managing experienced professionals.
• A record of developing leaders, retaining critical employees, and addressing performance concerns directly and fairly.
• Deep practical knowledge of fraud programs, investigations, controls, operations, and relevant fraud types, including account abuse, promotional and referral fraud, synthetic identity, payment and chargeback fraud, and coordinated abuse.
• Strong analytical judgment and ability to frame ambiguous strategic and operational problems.
• Exceptional written and verbal communication, including the ability to review and produce executive-ready work and represent FiveBy credibly with senior clients.
• A bachelor’s degree in a relevant field or equivalent professional experience.
• A full-time, multi-year commitment to building FiveBy’s primary growth practice.
• Candidates must be authorized to work in the U.S. without requiring employer sponsorship.

Nice To Haves

• Experience advising CISO-, vice president-, or executive director-level clients.
• External contributions through white papers, conferences, or working groups.
• Relevant certification such as CFE, CFCS, or Certified Payments and Fraud Prevention Professional.

Responsibilities

• Earn renewal readiness through strong execution and clear client value; map client stakeholders, uncover needs, and partner with sales to develop expansion work.
• Participate in sales calls and client pitches as the practice subject-matter expert, contributing fraud expertise to solution design, proposals, statements of work, and executive presentations.
• Attend and speak at industry conferences, participate in working groups, and maintain a network of senior fraud and trust and safety practitioners.
• Own senior delivery relationships and executive client confidence across the portfolio, while dedicated program managers handle primary day-to-day coordination.
• Set engagement strategy, priorities, staffing, and material changes in direction with client leaders and FiveBy program managers; surface delivery, margin, capacity, and renewal risks early.
• Lead major client escalations and crises and bring consequential account decisions to resolution with appropriate stakeholders.
• Set quality standards and make the final determination that client-facing work is accurate, complete, clear, and defensible before release.
• Provide senior oversight and practical guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation approaches.
• Contribute to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions when senior judgment is needed.
• Manage, coach, and develop Client Leads and Principal Consultants, and ensure effective people management throughout each client team.
• Build a stable, high-performing team by clarifying roles, addressing performance concerns promptly, retaining key employees, and developing future leaders.
• Define and improve service offerings, delivery methods, staffing criteria, quality controls, and reusable tools; turn engagement lessons into intellectual property such as playbooks, investigation methods, and detection frameworks.
• Represent the practice in FiveBy leadership discussions and contribute to company strategy, capability planning, and resource and investment decisions.

Benefits

• FiveBy group medical insurance; FiveBy covers 100% of monthly premiums for individual employees, and qualifying beneficiaries may be added at the sponsoring employee’s expense.
• FiveBy group dental insurance; FiveBy covers 100% of monthly premiums for individual employees, and qualifying beneficiaries may be added at the sponsoring employee’s expense.
• FiveBy group vision insurance; FiveBy covers 100% of monthly premiums for individual employees, and qualifying beneficiaries may be added at the sponsoring employee’s expense.
• 401(k) plan with employer matching.
• 120 hours of PTO annually (pro rata for hourly employees).
• 10 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director