Director Of Operations Jobs

About The Position

Requirements

• Bachelor's degree in business, retail management, or a related field, or an equivalent combination of education and relevant experience, required.
• At least five years of progressively responsible retail operations and people-management experience, including direct oversight of multiple retail locations, is required.
• Experience with merchandising, sales, budgeting, inventory management, and operational performance analysis required.
• Valid driver's license with an acceptable driving record per our MVR standard required.
• Demonstrated ability to lead geographically dispersed teams and drive consistent execution across multiple locations.
• Strong financial, analytical, merchandising, inventory-management, sales, and problem-solving skills.
• Excellent communication and relationship-management skills, with the ability to provide exceptional service and work effectively with employees, customers, vendors, partners, and leaders at all organizational levels.

Nice To Haves

• Experience with military or federal acquisition methods and the Federal Supply System, including product nomenclature and numbering systems, preferred.
• Knowledge of office supplies, janitorial and sanitation products, maintenance, repair and operations products, or tactical products preferred.
• Knowledge of the AbilityOne Program and experience working with people who are blind or have other disabilities preferred.

Responsibilities

• Leads, coaches, and directly supervises BSC Managers; sets clear expectations and holds leaders accountable for store performance, customer service and policy compliance.
• Serves as the primary escalation point for store operations and provides timely, hands-on support to resolve staffing, customer, facility, inventory, and compliance issues.
• Conducts regular on-site store visits to assess operations, review performance, coach BSC Managers, and ensure consistent execution of organizational and brand standards.
• Coordinates staffing coverage, inventory transfers, and logistics among stores to address operational gaps and peak demand.
• Accountable for achieving BSC sales, gross margin, profitability, expense, and inventory targets across all locations; identify performance gaps and implement corrective actions in partnership with BSC Managers and the Vice President of Retail Operations.
• Analyzes sales, gross margin, profitability, operating expense, customer trends, and market conditions to identify performance and implement corrective actions.
• Oversees inventory accuracy, min/max levels, inventory turns, transfers, physical inventory reconciliation, and the reduction of obsolete and non-core inventory to optimize working capital and align inventory with customer demand.
• Ensures compliance with AbilityOne, National Industries for the Blind (NIB), Essentially-the-Same (ETS), military installation, safety, and organizational requirements; maintains appropriate documentation and corrective action follow-through.
• Develops and implements standardized operating procedures, training, tools, and performance-improvement plans to strengthen productivity, consistency, and employee morale.
• Partners with Marketing and Communications to implement merchandising programs, promotions, and new product or service launches while maintaining brand consistency.
• Builds strong relationships with customers, installation partners, vendors, and internal departments to support service excellence and effective store operations.
• Partners with Human Resources and Workforce Development to meet recruiting and training needs, improve accessibility, remove advancement barriers, and create career-development opportunities, particularly for employees with vision loss.
• Leads regular Manager meetings to communicate priorities, review results, share best practices, resolve cross-store issues, and reinforce accountability.
• Maintains knowledge of retail practices, customer needs, competitive conditions, federal acquisition methods, and relevant product and market trends.
• Demonstrates and embodies our core values: Be a Team, Be Limitless, Be People-Centered, Be Resilient and Be Trustworthy.

Benefits

• Ability to travel up to 75% of the time, including by car and air, to store locations across military bases.
• Ability to stand and walk for extended periods while touring retail sales floors, stockrooms, and warehouse areas.
• Ability to occasionally lift and carry up to 25–40 lbs. (e.g., inventory boxes, merchandising displays, and fixtures).
• Ability to work in varied retail and warehouse environments, including occasional exposure to noise, dust, or temperature variation typical of stockroom and loading-dock areas.