Director of Operations

NORCROSS GROUP • Garland, TX

2d • $80,000 - $95,000 • Onsite

About The Position

Wingstop is seeking an experienced, highly motivated Director of Operations to lead its Dallas-market store teams. Directors of Operations are the primary leaders of store teams, coaching, mentoring, and building morale among District Managers and General Managers. They oversee quality control and compliance in stores and focus on executing company strategies. The role is based at the corporate location in Garland, Texas, and requires a hands-on leadership approach and a 50–55-hour workweek.

Requirements

• At least 8 years of employee and district multi-unit operations management experience in the restaurant industry, preferably in fast or quick-service food.
• Detailed knowledge of front-of-house and back-of-house management, including budgeting, ordering, inventories and tracking, scheduling, management development and training, and customer service.
• Excellent coaching and development experience.
• Demonstrated financial management success, including profit-and-loss reporting and budgeting.
• Must be in good physical condition and able to stand for 10 or more hours and work 50–55 hours.
• Excellent communication skills and attentiveness to management, staff, and guest needs.
• Driven, results-oriented personality and ability to work in a hands-on leadership capacity.
• Technology savvy, including strong Microsoft Office skills in Word, Excel, and PowerPoint.
• Excellent time-management and organizational skills; able to handle varied tasks simultaneously and consistently meet deadlines.
• Comfortable providing positive and constructive feedback and managing through conflict.
• Team-building, organizational, and team-development skills.
• Well-developed critical-thinking, analytical, and problem-solving abilities.

Nice To Haves

• College degree preferred.

Responsibilities

• Coach, mentor, and build morale among District Managers and General Managers.
• Lead store teams toward success.
• Oversee quality control and compliance within stores.
• Execute company strategies.
• Manage restaurant operations, including budgeting, ordering, inventories and tracking, scheduling, management development and training, and customer service.
• Provide positive and constructive feedback and manage through conflict.
• Organize work across multiple tasks and meet deadlines.

Benefits

• Health insurance
• Paid sick days
• Paid vacation
• Relocation assistance
• Competitive salary
• Excellent bonus structure
• Unlimited bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed