Director of Operations

PRIORITY ONDEMAND•Prescott, AZ

About The Position

The Director of Operations plans, directs, and coordinates field operations for a business unit across a designated geographical area. The role develops processes and best practices, manages daily operations and clinical compliance, and plans the efficient use of equipment, materials, and personnel to meet the needs of customers, facilities, and the community. The Director works with business leaders on strategic planning and annual budgets and manages operational profit and loss, vendor relations, staffing, resources, and performance. The role directs and evaluates Operations Division personnel, facilitates communication across teams, supports hiring and training, and ensures compliance with company policies, clinical protocols, documentation requirements, contracts, and applicable regulations. It also oversees ambulance recertification, staff skills evaluations, record-management systems, and response to serious incidents.

Requirements

Meet all Paramedic requirements, including current Paramedic certification.
Possess a high degree of personal integrity and responsibility.
Hold current licensure, certification, or registration from the appropriate state agencies.
Hold current CPR certification from the AHA or another appropriate organization.
Hold current ACLS, PALS, and/or other specialty certifications as required.
Hold the appropriate level of state motor vehicle operator’s license and maintain a clean driving record in accordance with company standards.
Demonstrate the ability to work effectively with minimal supervision and sound judgment.
Demonstrate the ability to work efficiently and interact constructively and professionally with employees, public safety personnel, and medical staff.
Interact effectively and professionally with patients, customers, clients, family members, bystanders, and the general public.
Demonstrate skills and abilities consistent with high-quality patient care.
Demonstrate the ability to serve effectively as both team leader and team member in patient care situations.
Demonstrate the ability to perform public relations and community education functions with the medical community and general public.
Meet all Paramedic Field Supervisor requirements.
Demonstrate the ability to lead, evaluate, coach, train, and direct field staff.
Demonstrate solid business management and administrative skills.
Be able to reach, push, and pull; sit or stand for long periods; work all hours of the day or night; use a mouse or keyboard for extended periods; and view graphic and text data on multiple computer screens for extended periods.

Responsibilities

Demonstrate knowledge of and compliance with company policies and procedures.
Work with business leaders to develop strategic plans and annual budgets.
Manage operational profit and loss, local vendor relations, and accounts payable.
Monitor staffing levels and determine staffing, equipment, and service needs to maintain efficient operations.
Ensure field staff provide appropriate customer service and maintain required certifications and licenses.
Protect company and patient information in accordance with HIPAA and applicable regulations.
Ensure compliance with requirements for controlled substances, clinical protocols, field documentation, contracts, and applicable laws and ordinances.
Respond to incidents involving serious personal injury or excessive damage involving company personnel or equipment.
Monitor the use of services, vehicles, equipment, facilities, and staff; review operational activity and data to support planning and risk management.
Direct, supervise, and evaluate personnel assigned to the Operations Division.
Facilitate communication among EMS staff, support staff, and management.
Establish and implement Operations Division policies, goals, objectives, and procedures.
Review financial statements, sales and activity reports, and performance data to assess productivity, goal achievement, cost reduction, and improvement needs.
Oversee annual ambulance recertification and completion of annual skills evaluations as needed.
Maintain compliance with Standard Operating Procedures across company operations.
Develop and maintain computerized record-management systems and reports.
Coordinate with other division leaders on pricing, sales, training, human resources, or service distribution.
Assist division directors with interviewing, hiring, and training employees as needed.
Maintain awareness of developments in EMS equipment, data-processing technology, government regulations, health insurance, and financing.
Assist other division directors as needed and perform other duties as directed by management.